Client Servicing Manager

Weekday (YC W21); Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

CAMP Epic Global is seeking an Associate-level professional to manage client relationships and lead a servicing team for end-to-end event delivery in Gurgaon/Delhi. The role focuses on client satisfaction, strategic coordination, and revenue growth within existing accounts.

Responsibilities include overseeing proposals, cross-department collaboration, and managing conflicts to maintain strong client partnerships and successful events.

Qualifications

• Experience in handling corporate events and client services.
• Strong relationship-building and account management skills.
• Ability to oversee event projects from brief to delivery.

Responsibilities

• Client Relationship Management: primary contact for key clients.
• Team Leadership: mentor client servicing team.
• Project Oversight: end-to-end event management from brief to execution.
• Proposal Strategy & Review: supervise pricing and pitches.
• Cross-Department Coordination: liaise with production, operations, creative, finance.
• Account Growth: drive renewals and upsell services.
• Conflict & Issue Management: resolve escalations promptly.
• Market Awareness: monitor industry trends and competitors.
• Reporting & Feedback: deliver client reviews and event reports.

Skills

Corporate Events

Client Services

Job description

This role is for one of our clients
Company Name: CAMP Epic Global
Industry: Events Services
Seniority level: Associate level
Min Experience: 3+ years
Location: Gurgaon, Delhi
JobType: full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities:

• Client Relationship Management: Lead as the primary point of contact for key clients, ensuring strategic alignment, relationship growth, and overall client satisfaction.
• Team Leadership: Manage, mentor, and guide the client servicing team, ensuring consistent performance, professional development, and client-first service delivery.
• Project Oversight: Oversee end-to-end event management, from brief to execution, ensuring projects are delivered on time, within budget, and to client expectations.
• Proposal Strategy & Review: Supervise proposal development, pricing strategies, and pitch presentations, ensuring alignment with client requirements and business goals.
• Cross-Department Coordination: Collaborate with production, operations, creative, and finance teams to ensure flawless event execution.
• Account Growth: Identify new business opportunities within existing client accounts, driving renewals, upselling services, and expanding partnerships.
• Conflict & Issue Management: Resolve escalated client concerns promptly and effectively, safeguarding client relationships and company reputation.
• Market Awareness: Stay updated on event industry trends, client market landscapes, and competitor activities to provide informed, strategic recommendations.
• Reporting & Feedback: Deliver periodic client account reviews, event reports, and performance feedback to management and clients.

About The Company

CAMP Epic Global has over 15 years of expertise in the global events and MICE industry and we’re trusted by Fortune 500 companies to craft events that leave a lasting impression. Operating from Gurgaon and Australia, we deliver,we deliver world-class events across Singapore, South Asia, Middle East

Must-have skills

• Corporate Events
• Client Services

Good-to-have skills

• Client Relations
• Client servicing