Client Servicing Manager – JG

Iassess Consultants; Mumbai; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Dynamic work environment

Career growth

Projects exposure

Job summary

Iassess Consultants is seeking a dynamic Client Servicing Manager to oversee client relationships and deliver exceptional service for events and projects. You will act as the primary contact for clients, understand objectives, and ensure successful execution while coordinating with internal teams.

The role requires strong communication, organizational skills, and a proven track record in managing and growing client accounts, with a Mumbai-based candidate preferred.

Qualifications

• Minimum 3 years of client servicing experience (event management preferred).
• Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.
• Proven track record in managing and growing client accounts.
• Exceptional communication and interpersonal skills.
• Strong organizational ability to manage multiple projects simultaneously.
• Proficiency in Microsoft Office and CRM tools.
• Must be based in Mumbai.

Responsibilities

• Client relationship management: Build strong, lasting partnerships with clients.
• Needs assessment: Understand client requirements and align solutions accordingly.
• Cross–team coordination: Work closely with internal departments to deliver seamless events.
• Expectation management: Provide solutions and alternatives to meet client goals.
• Reporting & evaluation: Prepare account status reports and conduct post–event reviews.
• Growth opportunities: Identify potential for expansion within existing accounts.
• Issue resolution: Handle concerns promptly to maintain satisfaction.
• Industry insights: Stay updated on trends and share knowledge with clients and teams.

Skills

Client relations

Communication

Organizational skills

Problem solving

Education

Bachelor's degree in Business Administration, Marketing, Hospitality, or related field

Tools

Microsoft Office

CRM tools

Job description

Experience Required

Minimum 3 years in client servicing or related role, preferably in event management

About the Role

We are seeking a dynamic Client Servicing Manager with proven expertise in managing client relationships and delivering exceptional service. This role involves acting as the primary point of contact for clients, understanding their objectives, and ensuring successful execution of events and projects.

Key Responsibilities

• Client relationship management: Build strong, lasting partnerships with clients.

• Needs assessment: Understand client requirements and align solutions accordingly.

• Cross‑team coordination: Work closely with internal departments to deliver seamless events.

• Expectation management: Provide solutions and alternatives to meet client goals.

• Reporting & evaluation: Prepare account status reports and conduct post‑event reviews.

• Growth opportunities: Identify potential for expansion within existing accounts.

• Issue resolution: Handle concerns promptly to maintain satisfaction.

• Industry insights: Stay updated on trends and share knowledge with clients and teams.

Qualifications

• Minimum 3 years of client servicing experience (event management preferred).

• Bachelor’s degree in Business Administration, Marketing, Hospitality, or related field.

• Proven track record in managing and growing client accounts.

• Exceptional communication and interpersonal skills.

• Strong organizational ability to manage multiple projects simultaneously.

• Proficiency in Microsoft Office and CRM tools.

• Must be based in Mumbai.

Personal Attributes

• Strong client‑facing and communication skills.

• Professional, service‑oriented mindset.

• Proactive with attention to detail.

• Problem‑solving ability with metrics‑driven thinking.

• Ability to work under pressure and meet deadlines.

What’s Offered

• Competitive salary and benefits package.

• Dynamic and supportive work environment.

• Opportunities for professional development and career growth.

• Exposure to diverse and exciting projects.