Client Servicing Executive

FoxyMoron; Mumbai; On-site; INR 300,000 - 420,000; Full time

Job summary

A digital marketing agency in Mumbai seeks a Client Servicing professional to manage client relationships and execute campaigns. The ideal candidate will have 1-2 years of industry experience, excellent communication skills, and a solid understanding of social media platforms. Responsibilities include collaborating with internal teams, providing updates to clients, and staying up-to-date on industry trends. This role is crucial for delivering effective marketing campaigns and ensuring client satisfaction.

Qualifications

• 1-2 years of industry experience preferred.
• Prior experience in Client Servicing and Account Management in a digital agency is a plus.
• Good understanding of social media platforms.
• Excellence in communication, both verbal and written.

Responsibilities

• Understand and execute effective campaigns for clients' brand identities.
• Develop and maintain strong relationships with clients.
• Coordinate and collaborate with internal teams.
• Provide regular updates to clients on status of deliverables.
• Research industry trends and best practices.
• Manage timelines, budgets, and deliverables to meet expectations.
• Collaborate with cross-functional teams to plan weekly/monthly content calendars.
• Provide regular updates on deliverables status.
• Quality check and post on social platforms.
• Assist managers in prioritizing tasks and maintaining timelines.
• Prioritize tasks across brands for timely delivery.
• Respond to emails promptly.
• Stay updated on industry trends to create relevant designs.
• Research competitive landscape to tailor messaging.
• Contribute to social media and brand analysis reports.
• Create and update weekly JSRs.
• Maintain trackers with accurate information.

Skills

Client servicing

Communication

Time management

Social media knowledge

Job description

Responsibilities

• Understand the client's brand identity, core values, and unique selling propositions (USPs) to execute effective campaigns.
• Develop and maintain strong, trusting relationships with clients.
• Serve as the primary point of contact for all client inquiries, requests, and concerns.
• Regularly communicate with clients to understand their needs, objectives, and feedback.
• Coordination and collaboration: Work closely with internal teams, including creative, media, and production, to ensure timely and successful delivery of projects.
• Coordinate project timelines, budgets, and deliverables to meet client expectations.
• Collaborate with cross-functional teams to ideate and conceptualize weekly/monthly content calendars, pitches, and campaigns.
• Provide regular updates to clients on the status of the deliverables.
• Quality Check: Quality Check and posting on social media platforms.
• Timelines and Schedules: Assist managers in prioritizing tasks and maintaining timelines and schedules.
• Prioritize tasks across various brands ensuring the timely & accurate delivery of client work.
• Promptly responding to emails.
• Research: Stay up-to-date on industry trends and best practices to create innovative art work to ensure that designs are relevant and effective in capturing the target audience's attention.
• Conduct competitive and industry analysis to understand the brand positioning, target audience demographics, preferences, and behavior to tailor messaging effectively.
• Research on cutting-edge technology to inspire innovative ideas and conceptual breakthroughs.
• Reports: Ensure timely collection of data and inputs from functional teams for the purpose of social media and brand analysis report creation.
• Assist in creating reports for social media and brand analysis.
• Create & update weekly JSRs.
• Time Management: Following of internal TATs, tasks prioritization, and timely delivery of work.
• Invoicing and follow-up on payments.
• Maintain relevant trackers with accurate information.

Skills Required

• 1-2 years of industry experience preferred.
• Prior experience in Client Servicing and Account Management in a digital agency is a plus.
• Good understanding of social media platforms, knowledge of media amplification.
• Excellence in communication, both verbal and written, presentation skills.