Junior Client Servicing Executive

The Starter Labs; Mumbai; On-site; INR 300,000 - 500,000; Full time

Job summary

The Starter Labs in Mumbai is seeking a Junior Client Servicing Executive to assist in maintaining client relationships and executing campaigns. The role involves supporting the account management team, participating in content creation, and coordinating with various teams. Ideal candidates have a Bachelor's degree in Marketing or related fields, possess strong communication skills, and are detail-oriented. This position offers exposure to digital marketing in a dynamic agency environment.

Qualifications

• Bachelor's degree in Marketing, Communications, Advertising, or pursuing.
• Strong communication and interpersonal skills.
• Basic understanding of social media platforms and digital marketing concepts.
• Detail-oriented with strong organizational skills.
• Proactive attitude and eagerness to learn in a fast-paced environment.

Responsibilities

• Support account management team in maintaining strong client relationships.
• Assist with campaign execution under guidance of senior team members.
• Perform quality checks on content before sharing.
• Create and update weekly Job Status Reports to track tasks.
• Coordinate with cross-functional teams for task execution.

Skills

Strong communication and interpersonal skills

Basic understanding of social media platforms

Detail-oriented with strong organizational skills

Proactive attitude and eagerness to learn

Education

Bachelor’s degree in Marketing, Communications, Advertising, or related field

Job description

Job Title: Junior Client Servicing Executive

Role Overview

As a Junior Client Servicing Executive, you will support the account management team in maintaining strong client relationships and ensuring seamless execution of campaigns. This role provides hands‑on exposure to digital marketing, brand management, and cross‑functional collaboration within a fast‑paced agency environment.

Key Responsibilities

• Client & Brand Understanding
  • Learn and understand the client’s brand identity, core values, tone of voice, and key differentiators.
  • Assist in applying this understanding to support campaign execution and content alignment.
• Campaign Execution Support
  • Assist in receiving, decoding, and coordinating new briefs under the guidance of senior team members.
  • Collaborate with the creative and strategy teams to ensure deliverables meet brand expectations.
  • Participate in brainstorming sessions for content calendars, campaign ideas, and marketing initiatives.
• Quality Check & Content Posting
  • Perform basic quality checks on content before sharing internally or with clients.
  • Support in managing the posting of approved content on social media platforms under supervision.
• Reporting & Documentation
  • Help create and update weekly Job Status Reports (JSRs) to track ongoing tasks and campaign progress.
  • Gather data and inputs to support the preparation of social media performance reports and brand analysis documents.
• Cross‑Functional Coordination
  • Coordinate with Media, SEO, and Web teams to ensure smooth execution of tasks and timely delivery.
  • Conduct routine hygiene checks across platforms to ensure consistency and accuracy in campaign execution.
  • Provide support in ORM tasks, including monitoring client mentions, sentiment, and conversations as required.

Qualifications & Skills

• Bachelor’s degree in Marketing, Communications, Advertising, or related field (or pursuing).
• Strong communication and interpersonal skills.
• Basic understanding of social media platforms and digital marketing concepts.
• Detail‑oriented with strong organizational skills.
• Proactive attitude and eagerness to learn in a fast‑paced environment.