Senior Executive - Client Servicing

White Rivers Media; Gurugram District; On-site; INR 350,000 - 600,000; Full time

Job summary

White Rivers Media is seeking a candidate with 1-2 years of experience in client servicing or account management within a digital marketing agency. You will act as the main liaison for assigned client accounts, forge strong relationships, respond to inquiries, and coordinate with internal teams to deliver campaigns on time and within budget.

The role requires a bachelor's degree in Marketing or related field, solid knowledge of the digital marketing landscape, and strong presentation/negotiation

Qualifications

• Bachelor's degree in Marketing or related field.
• 1-2 years of proven experience in client servicing or account management within a digital marketing agency.
• In-depth knowledge of the all round digital marketing ecosystem, marketing strategies and online channels.
• Demonstrated success in managing multiple client accounts and driving results.
• Strong presentation and negotiation skills.
• Strong time management, organisational abilities, and attention to detail.
• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Proficiency in marketing analytics and reporting tools.

Responsibilities

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with clients, understanding their needs and objectives.
• Responding to client inquiries in a timely and professional manner.
• Coordinate with internal teams to deliver marketing projects on time and within budget.
• Maintaining an accurate record of all existing and potential clients.
• Monitor campaign performance, analyse data, and provide actionable insights to clients.
• Prepare regular progress reports and presentations for clients.
• Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue.
• Stay updated with industry trends and best practices in digital marketing.
• Assist in preparing proposals and new business pitches.

Skills

Client servicing

Account management

Digital marketing

Presentation skills

Negotiation

Time management

Organisational skills

Microsoft Office

Analytics tools

Education

Bachelor's degree in Marketing

Tools

Marketing analytics tools

Job description

Experience: 1 - 2 years

Download Job Description

What must you have

• Bachelors degree in Marketing or any related field
• 1 - 2 years of proven experience in client servicing or account management within a digital marketing agency.
• In-depth knowledge of the all round digital marketing ecosystem, marketing strategies and various online channels.
• Demonstrated success in managing multiple client accounts and driving results.
• Strong presentation and negotiation skills.
• Strong time management, organisational abilities, and attention to detail.
• Strong command of Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
• Proficiency in marketing analytics and reporting tools.

Key Responsibility

• Act as the primary point of contact for assigned client accounts.
• Build and maintain strong relationships with clients, understanding their needs and objectives.
• Responding to client inquiries in a timely and professional manner.
• Coordinate with internal teams (e.g., creative, content, and technical) to deliver marketing projects on time and within budget.
• Maintaining an accurate record of all existing and potential clients.
• Monitor campaign performance, analyse data, and provide actionable insights to clients.Prepare regular progress reports and presentations for clients.
• Identify upselling and cross-selling opportunities to maximise client satisfaction and agency revenue.
• Stay updated with industry trends and best practices in digital marketing.
• Assist in preparing proposals and new business pitches.