Sr. Client Servicing Executive

BC Web Wise; New Delhi; On-site; INR 600,000 - 1,000,000; Full time

Job summary

BC Web Wise Pvt. Ltd. in New Delhi, India seeks a proactive Account Manager to serve as the main liaison for assigned clients. You will manage day-to-day communications, understand objectives, and coordinate with internal teams to ensure timely project delivery and campaign success.

You will monitor progress, prepare performance insights, and drive opportunities for client satisfaction and account growth while maintaining strong relationships across multiple accounts.

Responsibilities

• Act as the primary point of contact for assigned clients and manage day-to-day client communication.
• Understand client requirements, business objectives, and campaign expectations.
• Coordinate with internal teams, including social media, content, design, performance marketing, and development, to ensure timely delivery of projects.
• Develop and manage campaign briefs, timelines, deliverables, and approval processes.
• Monitor project progress and ensure all deliverables meet client expectations and agreed deadlines.
• Conduct client meetings, prepare meeting notes, share updates, and follow up on pending approvals and feedback.
• Track campaign performance and coordinate with relevant teams to prepare reports and performance insights.
• Identify opportunities to improve client satisfaction, campaign performance, and account growth.
• Proactively resolve client concerns and ensure smooth execution of projects.
• Manage multiple accounts simultaneously while maintaining quality and efficiency.
• Support account growth by identifying opportunities for upselling and cross-selling digital marketing services.
• Maintain strong client relationships and ensure long-term client retention.

Job description

Responsibilities

• Act as the primary point of contact for assigned clients and manage day-to-day client communication.
• Understand client requirements, business objectives, and campaign expectations.
• Coordinate with internal teams, including social media, content, design, performance marketing, and development, to ensure timely delivery of projects.
• Develop and manage campaign briefs, timelines, deliverables, and approval processes.
• Monitor project progress and ensure all deliverables meet client expectations and agreed deadlines.
• Conduct client meetings, prepare meeting notes, share updates, and follow up on pending approvals and feedback.
• Track campaign performance and coordinate with relevant teams to prepare reports and performance insights.
• Identify opportunities to improve client satisfaction, campaign performance, and account growth.
• Proactively resolve client concerns and ensure smooth execution of projects.
• Manage multiple accounts simultaneously while maintaining quality and efficiency.
• Support account growth by identifying opportunities for upselling and cross-selling digital marketing services.
• Maintain strong client relationships and ensure long-term client retention.