Client Servicing Associate

ANTS Digital; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

ANTS Digital in Bengaluru is seeking a Client Servicing Associate to coordinate with internal teams for timely deliverables and monitor social media activities. The role requires tracking tasks, auditing assets, and producing regular performance reports to keep projects on track.

The ideal candidate will have 2–4 years in a digital marketing setting, strong English and Telugu communication, and solid skills in Excel/Google Sheets and Google Analytics.

Qualifications

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• 2–4 years of experience in a digital marketing agency or similar environment.
• Basic understanding of social media platforms and formats, digital marketing concepts (organic + paid), and website structure/content management.

Responsibilities

• Coordinate between internal teams (Content, Creative, Performance, Web) for timely deliverables.
• Track day-to-day tasks against briefs and timelines; flag delays or gaps.
• Maintain and update trackers for scope vs. delivery across clients and projects.
• Audit digital assets (websites, social profiles) and ensure accuracy.
• Execute social media posting per approved calendars with correct captions, creatives, and hashtags.
• Monitor trends across platforms and share inputs with teams.
• Perform basic competition analysis and share observations.
• Prepare weekly/monthly reports by collating data from multiple sources.
• Support documentation and internal communication with MOMs and status updates.

Skills

Social media

Coordination

Reporting

English Telugu

Education

Bachelor's degree in Marketing

Tools

Excel/Google Sheets

Google Analytics

Social platforms

Job description

Client Servicing Associate

1. Responsibilities

• Coordinate between internal teams including Content, Creative, Performance, and Web to ensure timely execution of deliverables
• Track day-to-day tasks against briefs and timelines; flag delays or gaps proactively
• Maintain and update trackers for scope vs. delivery across clients and projects
• Conduct regular audits of digital assets:
  • Websites (content updates, basic hygiene checks, broken links, etc.)
  • Social media platforms (profile completeness, consistency, posting accuracy)
• Execute social media posting as per approved calendars:
  • Ensure correct captions, creatives, and hashtags are used
  • Maintain posting schedules and platform-wise accuracy
• Monitor and identify ongoing trends across platforms (Instagram, Facebook, YouTube, etc.) and share relevant inputs with internal teams
• Perform basic competition analysis:
  • Track competitor content, campaigns, and engagement patterns
  • Share structured observations with the team
• Prepare weekly and monthly reports:
  • Collate data from multiple sources (social, performance, website)
  • Present data in predefined formats with key highlights
• Support in documentation and internal communication:
  • Brief sharing, MOMs, task lists, and status updates
  • Ensure all project-related information is updated and accessible

2. Requirements (Qualifications & Skills)

• Bachelor’s degree in Marketing, Business, Communications, or related field
• 2–4 years of experience in a digital marketing agency or similar environment
• Basic understanding of:
  • Social media platforms and formats
  • Digital marketing concepts (organic + paid)
  • Website structure and content management
• Familiarity with tools such as:
  • Excel / Google Sheets (mandatory for reporting and tracking)
  • Social media platforms (Meta, YouTube, etc.)
  • Basic knowledge of tools like Google Analytics is an advantage
• Strong coordination and organisational skills:
  • Ability to manage multiple tasks simultaneously
  • Attention to detail in execution and reporting
• Good written and verbal communication - English & Telugu
• Ability to follow processes and work within defined timelines