Associate Client Servicing Manager

Pollen; Mumbai City; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Pollen in Mumbai is seeking an Associate Client Servicing Manager to proactively manage client relationships, support campaign execution, and collaborate with internal teams to deliver impactful marketing solutions.

You will understand client objectives, ensure high-quality delivery, and contribute to business growth through strategic coordination and execution in a fast-paced digital agency environment.

Qualifications

• Experience in client servicing or account management in a digital agency.
• Strong understanding of social media platforms and digital marketing.
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage client communication and build strong relationships.
• Understand client goals and support brand strategy execution.
• Coordinate with internal teams for timely project delivery.
• Assist in managing timelines, deliverables, and task prioritization.
• Ensure quality checks and smooth content execution across platforms.
• Analyze performance data and support reporting and insights.
• Conduct industry and competitor research for strategy support.
• Support team communication and handle basic escalations.
• Assist in report creation, presentations, and financial tracking.
• Manage invoicing, payments, and vendor coordination.

Skills

Client Servicing

Digital Marketing

Stakeholder Management

Communication

Project Coordination

Job description

Job Title:

Associate Client Servicing Manager

Role Overview:

We are looking for a proactive and client-focused Associate Client Servicing Manager to manage

client relationships, support campaign execution, and collaborate with internal teams to deliver

impactful marketing solutions. This role involves understanding client objectives, ensuring

high-quality delivery, and contributing to business growth through strategic coordination and

execution.

Key Responsibilities:

• Manage client communication and build strong relationships.
• Understand client goals and support brand strategy execution.
• Coordinate with internal teams for timely project delivery.
• Assist in managing timelines, deliverables, and task prioritization.
• Ensure quality checks and smooth content execution across platforms.
• Analyze performance data and support reporting and insights.
• Conduct industry and competitor research for strategy support.
• Support team communication and handle basic escalations.
• Assist in report creation, presentations, and financial tracking.
• Manage invoicing, payments, and vendor coordination.

Preferred Skills:

• 2.5–4 years of experience in client servicing/account management in a digital agency.
• Strong understanding of social media platforms and digital marketing.
• Good communication, presentation, and stakeholder management skills.
• Strong organizational and multitasking abilities.