Client Servicing Executive

Witsow Branding; Ernakulam; On-site; INR 300,000 - 520,000; Full time

Job summary

A client service agency in Kerala is seeking Client Servicing Executives to manage client inquiries and complaints effectively. This role involves building strong relationships with clients, providing updates to management, and upselling products. Ideal candidates should have an MBA, proficiency in Excel, and excellent customer service skills. The position offers growth opportunities within a dynamic environment.

Qualifications

• Committed to helping clients and able to work well under pressure.
• Demonstrate excellent communication and customer service skills.
• Ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Responsibilities

• Cultivating strong relationships with clients through exceptional service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients via calls and meetings.
• Responding to client inquiries in a timely and professional manner.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.

Skills

Communication

Problem-solving

Customer service

Analytical skills

Time management

Upselling

Team coordination

Education

MBA or an industry-related field

Tools

Microsoft Excel

Job description

We are looking to employ Client Servicing Executives to handle all client inquiries, concerns, and complaints in a professional manner. The Client Servicing Executive’s responsibilities include collaborating with the relevant departments to better address client needs, providing regular updates to higher management, and upselling company products where possible. You should also be able to identify new business opportunities through client referrals.

To be successful as a Client Servicing Executive, you should be committed to helping clients and able to work well under pressure. Ultimately, an outstanding Client Servicing Executive should demonstrate excellent communication, problem-solving, and customer service skills at all times.

Responsibilities

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive onboarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to overcome clients’ initial dislike of company products.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.

Requirements

• MBA or an industry-related field.
• Proficiency in Microsoft Excel.
• Ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication skills.
• Exceptional customer service skills.

Vacancies: 2
CTC: TBD