Client Service Executive

IndiaMART; Chennai District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Weekly Conveyance Policy

Weekly Salary

Incentive plans

Accidental Insurance

Group Life Insurance

Higher Education Assistance Program

Job summary

A leading e-commerce platform in India is seeking an individual contributor for client management. The role involves building robust client relationships, enhancing platform usage, and driving revenue through upselling. Key skills include sales techniques, active listening, and strong communication abilities. The position offers various benefits including a weekly salary, incentive plans, and insurance options, making it a compelling opportunity for self-driven candidates.

Qualifications

• Strong ability to build client relationships and manage end-to-end client interactions.
• Ability to drive revenue through upselling and achieve retention targets.
• Proficient in ensuring accurate listings and addressing issues promptly.

Responsibilities

• Manage client interactions and ensure effective platform usage.
• Conduct regular face-to-face client meetings and follow-ups.
• Drive revenue through upselling and retention activities.

Skills

Sales techniques

Active listening

Communication (verbal and written)

Independence

Job description

Role & responsibilities

• Individual contributor role with end-to-end client management
• Build strong client relationships and ensure platform usage & benefits
• Drive revenue through upselling and achieve retention targets
• Conduct regular F2F client meetings and timely follow-ups
• Ensure accurate listings and prompt issue resolution

Critical Skills of a Suitable Candidate

• Application of sales techniques
• Active listening and understanding the business contexts of clients
• Ability to work independently
• Good Verbal and written communication

Industry Leading Benefits

• Weekly Conveyance Policy
• Weekly Salary
• Lucrative Incentives plans over and above the fixed salary
• Accidental Insurance, Group Life Insurance & Mediclaim
• I-LEAP Program (Higher Education Assistance Program)