Client Servicing Executive

Winfield Retail India Pvt ltd; Dadri, Delhi; On-site; INR 200,000 - 400,000; Full time

Job summary

Winfield Retail India Pvt ltd in Uttar Pradesh seeks a Customer Service/Account Support role to manage relationships with retail clients and address inquiries. The candidate will coordinate with sales, ops, and inventory to fulfill orders and maintain accurate service records.

The role focuses on enhancing customer experience, aiding retention, and contributing to sales targets through proactive communication and timely updates.

Responsibilities

• Manage and maintain relationships with existing retail clients and customers.
• Act as the primary point of contact for customer inquiries and service requests.
• Resolve customer complaints and | ...
• Ensure timely communication regarding products, services, promotions, and order status.
• Coordinate with sales, operations, and inventory teams to fulfill customer requirements.
• Monitor customer satisfaction levels and implement improvement initiatives.
• Handle client feedback and provide solutions to enhance customer experience.
• Support customer retention and loyalty programs.
• Maintain accurate customer records and service reports.
• Assist in achieving sales and customer service targets.
• Prepare periodic reports on customer interactions and service performance.

Job description

Key Responsibilities

• Manage and maintain relationships with existing retail clients and customers.
• Act as the primary point of contact for customer inquiries and service requests.
• Resolve customer complaints and | ...
• Ensure timely communication regarding products, services, promotions, and order status.
• Coordinate with sales, operations, and inventory teams to fulfill customer requirements.
• Monitor customer satisfaction levels and implement improvement initiatives.
• Handle client feedback and provide solutions to enhance customer experience.
• Support customer retention and loyalty programs.
• Maintain accurate customer records and service reports.
• Assist in achieving sales and customer service targets.
• Prepare periodic reports on customer interactions and service performance.