Client Services Executive

Koru Design Studio; Bengaluru South; On-site; USD 3,408 - 5,680; Full time

Job summary

An innovative start-up is looking for a dedicated client support executive to enhance customer experience and address client queries. In this entry-level role, you'll be the primary contact for clients, resolving issues and ensuring satisfaction through exceptional communication and a customer-focused approach. This position offers a great opportunity to develop your skills in a dynamic environment while contributing to the growth of the company. If you're passionate about customer service and eager to make a difference, this role is perfect for you!

Qualifications

• Graduation required; prior customer service experience is a plus.
• Exceptional communication skills are essential for this role.

Responsibilities

• Serve as the primary contact for clients via phone, email, and chat.
• Address client issues promptly and follow up to ensure resolution.
• Identify opportunities for cross-selling and upselling services.

Skills

Exceptional communication skills

Customer-focused mindset

Ability to work on spreadsheets

Lead generation

Education

Graduation in any discipline

Job description

We are seeking a dedicated client support executive for a start-up. The candidate would be responsible for addressing client queries, resolving issues, coordinating, lead generation (direct & referral model), customer retention, and ensuring a positive customer experience end-to-end. The role requires exceptional communication skills and a customer-focused mindset with a pleasant disposition.

Key Responsibilities:

1. Serve as a primary contact for clients over phone, email & chat
2. Address client issues within set timeline
3. Follow up with internal & external customers to resolve queries & issues
4. Collaborate with internal teams wherever required to improve customer experience
5. Identify opportunities to cross-sell & upsell services & products of the company
6. Maintain customer data & professional disposition while interacting with all clients & team members
7. Freshers welcome; however, previous experience in customer relations will be an edge
8. Exceptional communication skills both verbal & written
9. Ability to pitch company business for new & existing clients
10. Ability to work on spreadsheets & data

Qualifications:

1. Graduation in any discipline
2. Experience in customer service industry
3. Office based

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Marketing and Sales

Industries

Interior Design