Client Servicing Executive / Manager

Dolphin Ad World Pvt. Ltd.; Mumbai; On-site; INR 500,000 - 800,000; Full time

Job summary

Dolphin Ad World Pvt. Ltd. in Mumbai is seeking an Account Manager to act as the primary liaison between clients and the agency, translating client needs into actionable marketing strategies.

You will coordinate with creative, design, strategy, performance, and production teams to ensure timely delivery and high-quality campaigns, while building lasting relationships and identifying upsell opportunities.

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office/Google Suite (presentations, reporting).
• Experience in digital marketing/advertising agency (preferred but not mandatory).

Responsibilities

• Act as the primary point of contact between clients and the agency.
• Understand client requirements, objectives, and challenges to deliver suitable marketing solutions.
• Coordinate with internal teams (creative, design, strategy, performance, and production) to ensure smooth execution of projects.
• Prepare and present proposals, reports, and campaign performance updates.
• Manage timelines, budgets, and deliverables while maintaining high-quality standards.
• Build and maintain strong, long-term client relationships.
• Handle client feedback and resolve issues promptly to ensure client satisfaction.
• Identify opportunities for upselling or cross-selling additional services.
• Stay updated with industry trends to provide valuable insights and recommendations to clients.

Skills

Communication

Interpersonal skills

Organization

Multitasking

Problem-solving

Tools

MS Office/Google Suite

Job description

Act as the primary point of contact between clients and the agency.

Understand client requirements, objectives, and challenges to deliver suitable marketing solutions.

Coordinate with internal teams (creative, design, strategy, performance, and production) to ensure smooth execution of projects.

Prepare and present proposals, reports, and campaign performance updates.

Manage timelines, budgets, and deliverables while maintaining high-quality standards.

Build and maintain strong, long-term client relationships.

Handle client feedback and resolve issues promptly to ensure client satisfaction.

Identify opportunities for upselling or cross-selling additional services.

Stay updated with industry trends to provide valuable insights and recommendations to clients.

Key Skills & Requirements:

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Problem-solving mindset with attention to detail.

Proficiency in MS Office/Google Suite (presentations, reporting).

Experience in digital marketing/advertising agency (preferred but not mandatory).