Client Relationship Officer

Drlogy; Mumbai; On-site; INR 300,000 - 600,000; Full time

Job summary

Drlogy in Mumbai is seeking a Client Relationship Officer to maintain strong client relationships and coordinate service support. The ideal candidate will handle customer inquiries while ensuring smooth communication between clients and internal teams. Responsibilities include managing customer expectations, resolving issues, and enhancing overall customer experience. Excellent communication and relationship management skills are essential for this role, which is pivotal for supporting business growth and improving customer satisfaction.

Qualifications

• Excellent communication skills to handle client inquiries and issues.
• Proven coordination abilities for managing inter-departmental communication.
• Strong relationship management skills for building client rapport.

Responsibilities

• Build and maintain strong professional relationships with existing and prospective clients.
• Serve as the primary point of contact for client communication and support.
• Handle client inquiries, concerns, and service requests in a timely manner.
• Coordinate with internal departments to ensure smooth execution of client requirements.
• Monitor customer satisfaction levels and ensure prompt resolution of issues.

Skills

Communication skills

Coordination skills

Relationship management

Job description

The Client Relationship Officer will be responsible for maintaining strong relationships with clients, handling customer inquiries, coordinating service support, and ensuring smooth communication between clients and internal departments. The involves managing customer expectations, resolving issues efficiently, supporting business growth, and enhancing overall customer experience. The candidate should possess excellent communication, coordination, and relationship management skills.

Responsibilities

• Build and maintain strong professional relationships with existing and prospective clients.
• Serve as the primary point of contact for client communication and support.
• Handle client inquiries, concerns, and service requests in a timely and professional manner.
• Coordinate with internal departments to ensure smooth execution of client requirements.
• Monitor customer satisfaction levels and ensure prompt resolution of issues.
• Support client onboarding and maintain accurate customer records and documentation.
• Follow up with clients regarding orders, services, payments, and operational updates.
• Maintain regular communication to strengthen long-term business relationships.
• Assist inentifying new business opportunities through client interactions and feedback.
• Coordinate meetings, presentations, and discussions with clients when required.
• Ensure high standards of customer service and professional communication.
• Prepare reports, client status updates, and MIS documentation for management review.
• Handle escalation cases and ensure effective resolution of client concerns.
• Support sales and business development teams in achieving customer engagement goals.
• Maintain confidentiality and proper handling of client information and records.
• Ensure compliance with company policies, service standards, and operational procedures.
• Monitor market trends and customer expectations to improve service quality.
• Participate in customer engagement activities, campaigns, and relationship-building initiatives.
• Coordinate with finance and operations teams regarding billing and service-related matters.
• Contribute to continuous improvement initiatives for enhancing customer experience and client retention.