Senior Executive - Customer Service

Deugro (Scandinavia) Oy; Pune District; On-site; INR 350,000 - 550,000; Full time

Job summary

Deugro (Scandinavia) Oy in Pune is seeking a dedicated Customer Service Coordinator to manage end-to-end client inquiries and service requests, ensuring timely, accurate responses and smooth operation.

You will act as the main contact for key clients, coordinate with sales, operations, pricing, finance and external stakeholders, and oversee order processing, shipment coordination and documentation to maintain high service delivery standards.

Responsibilities

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and order execution
• Oversee order processing / shipment coordination / documentation, ensuring accuracy and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service delivery
• Maintain regular communication with customers regarding service updates, delays, and resolutions

Job description

• Manage end-to-end customer service operations, ensuring timely and accurate response to customer inquiries and service requests
• Act as the primary point of contact for key clients, maintaining strong customer relationships and ensuring high satisfaction levels
• Coordinate with sales, operations, pricing, finance, and external stakeholders to ensure
  smooth execution of services
• Support the sales team with client servicing, follow-ups, quotation coordination, and
  order execution
  
• Oversee order processing / shipment coordination / documentation, ensuring accuracy
  and compliance with company procedures
• Collaborate with internal teams to resolve operational challenges and improve service
  delivery
• Maintain regular communication with customers regarding service updates, delays, and
  resolutions