Client Relationship Executive

Krystal Integrated Services; Mumbai; On-site; INR 450,000 - 600,000; Full time

Job summary

Krystal Integrated Services in Mumbai seeks a Customer Relationship Manager to strengthen client partnerships and drive satisfaction across major accounts. You will manage relationships, address concerns, and help ensure high retention and growth through effective CRM and MIS reporting.

The role emphasizes strong communication, analytical skills, and process improvements to streamline invoicing, track renewals, and deliver actionable insights.

Qualifications

• Strong communication with clients and stakeholders is essential.
• Analytical thinking and ability to derive insights from data.
• Experience improving processes and workflows within customer relationships.

Responsibilities

• Regular client communication to build rapport.
• Ensure smooth employee lifecycle processes and timely invoicing.
• Understand and resolve customer complaints efficiently.
• Updating and managing customer complaints tracker.
• Monitoring customer feedback and identifying areas for improvement.
• Tracking contract renewals for special projects (Pan India).
• Managing CRM-related documentation and database.
• Training team members on CRM best practices.
• Identifying and implementing process improvements.

Skills

Communication skills

Analytical thinking

Process improvement

CRM knowledge

Customer service

Tools

CRM software

MS Excel

Job description

Job Description:

This role requires strong communication, analytical, and process improvement skills to ensure customer satisfaction and business growth.

Key Role:

Responsible for managing customer relationships, addressing concerns, and ensuring high customer satisfaction and retention for major clients.

Key Deliverables:

1. Strengthening client relationships
2. Enhancing client satisfaction
3. Improving client retention and contract renewals (GR & Govt. Tender sites)
4. Preparing and analyzing MIS reports
5. Maintaining and improving CRM processes
6. Enhancing personal skills (Advanced Excel, interpersonal skills)

Responsibilities:

1. Regular client communication to build rapport
2. Ensuring smooth employee lifecycle processes and timely invoicing
3. Understanding and resolving customer complaints efficiently
4. Updating and managing customer complaints tracker
5. Monitoring customer feedback and identifying areas for improvement
6. Tracking contract renewals for special projects (Pan India)
7. Managing CRM-related documentation and database
8. Training team members on CRM best practices
9. Identifying and implementing process improvementsSelf-development through skill enhancement