Client Servicing Executive

Makanis; Mumbai; On-site; INR 600,000 - 1,000,000; Full time

Job summary

A digital advertising firm in Mumbai is looking for a dedicated professional to manage client relationships and execute digital advertising strategies. The successful candidate will collaborate with creative and analytical teams, monitor campaign performance, and provide actionable insights. This role includes training junior team members and identifying additional revenue opportunities. A strong understanding of the digital marketing landscape is essential. The firm aims to provide timely and effective solutions to its clients.

Responsibilities

• Build and maintain strong relationships with clients for digital advertising needs.
• Assist in developing and executing digital advertising strategies.
• Collaborate with internal teams to ensure flawless campaign execution.
• Monitor and analyze campaign performance, providing insights and recommendations.
• Manage timelines and project milestones to ensure timely deliverables.
• Stay updated with industry trends, new technologies, and tools.
• Train junior staff for their growth and ensure smooth account management.
• Identify opportunities for cross- and upselling to clients.
• Proactively identify and escalate any upcoming concerns.

Job description

• Build and maintain strong relationships with clients, acting as a point of contact for all digital advertising needs
• Assist in the development and execution of digital advertising strategies/ monthly calendar and campaigns that align with client goals and objectives
• Collaborate with internal teams (e.g. creative, media planning, data analytics) to ensure campaigns are executed flawlessly and on time
• Monitor and analyze campaign performance, providing regular updates and insights to clients and making recommendations for optimization as needed
• Assist in managing timelines, and project milestones, ensuring that all deliverables are met on time and without delay
• Keep up to date with industry trends and changes, staying informed of new technologies and tools that could benefit clients
• Be responsible to train an assigned Jr. if any for their growth and making sure the account is run smoothly
• Identify additional streams of revenue by cross- and/or upselling to our client
• Be the first POC to identify an upcoming concern/escalation that may possibly rise on the account