Executive - Enterprise Business

Elxer Communications; Raipur; On-site; INR 400,000 - 600,000; Full time

Job summary

Elxer Communications is seeking an Executive - Enterprise Business in Raipur, India. This role is pivotal in developing and nurturing client relationships, ensuring satisfaction with the company's offerings, while addressing any concerns promptly.

The Executive will engage in strategic planning to enhance customer loyalty and collaborate with internal teams for exceptional service delivery. Key responsibilities include client management, satisfaction monitoring, and sales support with a focus on upselling.

Responsibilities

• Develop and maintain strong, long-term relationships with key clients.
• Monitor client satisfaction levels and implement strategies to address any issues.
• Collaborate with internal teams to ensure timely and accurate delivery of services.
• Identify opportunities for upselling and cross-selling additional services to existing clients.
• Prepare regular reports on client satisfaction, service performance, and sales activities.

Job description

Job Summary : The Executive -Enterprise Business is responsible for developing and nurturing relationships with clients, ensuring their satisfaction with the company's products and services, and addressing any issues or concerns promptly. This role involves strategic planning to enhance customer loyalty and retention, as well as collaborating with internal teams to deliver exceptional service.

Key Responsibilities

• Relationship Management:
  • Develop and maintain strong, long-term relationships with key clients.
  • Act as the primary point of contact for client inquiries, concerns, and feedback.
  • Understand client needs and objectives to provide tailored solutions.
• Customer Satisfaction:
  • Monitor client satisfaction levels and implement strategies to address any issues.
  • Conduct regular check-ins and business reviews with clients to ensure service expectations are met.
  • Gather and analyze client feedback to inform service improvements.
• Service Delivery:
  • Collaborate with internal teams to ensure timely and accurate delivery of services.
  • Oversee the resolution of any service-related issues, ensuring minimal disruption to clients.
• Sales Support:
  • Identify opportunities for upselling and cross-selling additional services to existing clients.
  • Assist in the development of proposals and presentations for potential clients.
• Reporting and Analysis:
  • Maintain accurate records of client interactions and transactions.
  • Prepare regular reports on client satisfaction, service performance, and sales activities.