Client Services Manager

Franchise Alpha; Delhi; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

Franchise Alpha is seeking a Client Services Manager to nurture existing client relationships, grow business with current clients, and help onboard new clients. You will liaise between clients and customer service and coordinate with various teams to improve support programs and customer satisfaction.

The role requires 3+ years in customer service and 1+ year in management, with strong communication skills and Salesforce proficiency. Location is Delhi, India, with an on-site work arrangement.

Qualifications

• Bachelor's Degree in Business or related field.
• 3+ years in customer service.
• 1+ years in management (preferred).
• Experience with Salesforce CRM.
• Demonstrated ability to meet deadlines.
• Strong communication skills.

Responsibilities

• Provide regular updates to clients on progress of service projects and campaigns.
• Develop open communication channels with clients for other departments.
• Coordinate internal projects and optimize resource utilization to enhance satisfaction.
• Encourage revenue growth by promoting accessories and additional services.
• Be the reliable point of contact to establish strong business relationships.

Skills

Customer service

Communication

Project coordination

Relationship building

Salesforce

Deadline-driven

Education

Bachelor's Degree in Business or related field

Tools

Salesforce

Job description

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board.

The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service.

The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager skills

• Bachelor's Degree in Business or a related field required
• 3+ years- experience in customer service role
• 1+ years- experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required