Manager - Client Service

Franchise Alpha; Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Franchise Alpha is seeking a Client Services Manager to maintain and grow relationships with current clients while coordinating cross-functional teams to deliver excellent service. The role emphasizes communicating project progress, shaping support programs, and driving additional value through accessories and services.

The ideal candidate will have a business background, 3+ years in customer service, and at least 1 year in a management role, with proven Salesforce proficiency and strong

Qualifications

• Bachelor's degree in Business or related field required.
• 3+ years of customer service experience.
• 1+ years of management experience preferred.
• Proven ability to utilize the Salesforce contact platform.
• Must demonstrate ability to meet deadlines.
• Strong communication skills required.

Responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Skills

Client relationship management

Communication skills

Deadline management

Team coordination

Customer service experience

Education

Bachelor's degree in Business or related field

Tools

Salesforce

Job description

We are looking for a Client Services Manager who can help maintain existing business with current clients, grow business relationships with current clients and assist in bringing new clients on board. The Client Services Manager will help our clients to better understand the full potential of our products and act as liaison between the client and customer service. The successful candidate will also be responsible for collaborating with different work groups and departments to improve customer support programs and enhance customer satisfaction.

Client Services Manager responsibilities

• Provide regular updates to clients on the progress of customer service projects and campaigns that directly affect each client
• Develop open and effective channels of communication with each client that can be employed by other departments as well
• Coordinate internal projects and determine the best utilization of resources to increase customer satisfaction
• Encourage revenue growth by inspiring clients to purchase accessories and additional services
• Become the reliable point of contact for each customer that is required to establish a strong business relationship

Client Services Manager skills

• Bachelor's Degree in Business or a related field required
• 3+ years- experience in customer service role
• 1+ years- experience in management position preferred
• Proven ability to utilize the Salesforce contact platform required
• Must demonstrate ability to meet deadlines
• Strong communication skills required