Manager - Client Relations

Securitas; Hyderabad; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Securitas seeks a Manager - Client Relations to serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery and fostering strong relationships. You will monitor performance and address client needs with proactive communication.

You will conduct regular client meetings, oversee service quality, coordinate with operations, HR and sales, and deliver clear reports on outcomes and opportunities for improvement.

Qualifications

• Bachelors degree in business administration, management, or related field.
• 4+ years of experience in client relations, preferably in service oriented industries.
• Hands on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Knowledge of industry standards and compliance requirements.

Responsibilities

• Client Relationship Management: Build and maintain strong, long term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Skills

Client relations

Communication

Negotiation

Interpersonal skills

Account management

Analytical reporting

Compliance knowledge

Education

Bachelor's degree in business administration or related field

Tools

Excel

Job description

Manager - Client Relations will serve as the primary liaison between the organization and its clients, ensuring exceptional service delivery, fostering strong relationships, and driving customer satisfaction. This role requires a proactive communicator with a deep understanding of client needs and service excellence.

Responsibilities

• Client Relationship Management: Build and maintain strong, long term relationships with clients, acting as their trusted advisor.
• Client Meetings: Schedule and conduct regular meetings with clients to review service performance, discuss concerns, and explore opportunities for growth.
• Service Delivery Oversight: Monitor and evaluate the quality of services provided, ensuring compliance with contractual obligations and industry standards.
• Issue Resolution: Address client concerns promptly, coordinating with internal teams to deliver effective solutions.
• Performance Reporting: Prepare and present regular reports on service performance, client satisfaction, and improvement plans.
• Cross-functional Collaboration: Work closely with operations, HR, and sales teams to align client expectations with service capabilities.

Qualifications

• Bachelors degree in business administration ,Management, or related field.
• 4+ years of experience in client relations, preferably in service oriented industries.
• Hands on experience in Excel & reporting.
• Strong communication, negotiation, and interpersonal skills.
• Proven ability to manage multiple client accounts simultaneously.
• Knowledge of industry standards and compliance requirements.

Desired Competencies

• Customer-centric mindset
• Problem-solving ability
• Analytical reporting skills
• Excellent communication skills