Client Service Manager

Imarti Media; Dadri; On-site; INR 800,000 - 1,100,000; Full time

Benefits offered by this job

Growth opportunities

Leadership exposure

Diverse campaigns

Job summary

Imarti Media is seeking an experienced Client Servicing Manager to manage client relationships, drive account growth, and ensure seamless execution of creative and marketing projects. You will bridge clients and internal teams to deliver on time, within scope, and to high quality standards.

You will lead client communication, coordinate with creative, design, content, and performance marketing teams, and identify upselling opportunities while supporting proposals and campaigns.

Qualifications

• Bachelor's degree in marketing, Business Administration, Communications, or related field.
• 47 years of experience in client servicing, account management, or a marketing/creative agency is a must.
• Strong understanding of digital marketing, branding, creative campaigns, and social media.
• Excellent verbal and written communication skills.
• Strong negotiation, presentation, and problem-solving abilities.

Responsibilities

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for assigned accounts.
• Understand client objectives, expectations, and business requirements.
• Coordinate with creative, design, content, social media, and performance marketing teams.
• Translate client briefs into internal requirements and actionable plans.
• Manage project timelines, deliverables, and client approvals.
• Identify opportunities for upselling and cross-selling relevant services.
• Prepare proposals, presentations, and campaign recommendations.
• Support new business pitches and client acquisition initiatives.
• Monitor project progress and proactively address bottlenecks.

Skills

Client servicing

Account management

Digital marketing

Branding

Communication

Negotiation

Presentation

Problem-solving

Project management

MS Office

Google Workspace

Relationship-building

Education

Bachelor's degree in marketing

Tools

MS Office

Google Workspace

Project management tools

Job description

Job Overview

We are looking for an experienced and proactive Client Servicing Manager to manage client relationships, drive account growth, and ensure seamless execution of creative and marketing projects. The ideal candidate will act as the bridge between clients and internal teams, ensuring that projects are delivered on time, within scope, and to the highest quality standards.

Key Responsibilities

1. Client Relationship Management

• Build and maintain strong, long-term relationships with clients.
• Serve as the primary point of contact for assigned accounts.
• Understand client objectives, expectations, and business requirements.
• Ensure timely communication, regular updates, and effective issue resolution.

2. Project Coordination & Execution

• Coordinate with creative, design, content, social media, and performance marketing teams.
• Translate client briefs into clear internal requirements and actionable plans.
• Manage project timelines, deliverables, and client approvals.
• Ensure projects are executed according to agreed quality standards and deadlines.

3. Account Growth & Business Development

• Identify opportunities for upselling and cross-selling relevant services.
• Contribute to account retention, revenue growth, and client satisfaction.
• Prepare proposals, presentations, and campaign recommendations in coordination with relevant teams.
• Support new business pitches and client acquisition initiatives.

4. Team Collaboration

• Work closely with internal teams to ensure smooth workflow and timely delivery.
• Monitor project progress and proactively address bottlenecks.
• Facilitate communication between clients and creative teams.
• Provide constructive feedback to improve project outcomes.

5. Reporting & Documentation

• Maintain client communication records, project trackers, and account documentation.
• Prepare regular project status reports and performance updates.
• Track deliverables, budgets, and client feedback.
• Ensure timely invoicing coordination and follow-up, where applicable.

Required Skills & Qualifications

• Bachelors degree in marketing, Business Administration, Communications, or a related field.
• 47 years of experience in client servicing, account management, or a marketing/creative agency is a must
• Strong understanding of digital marketing, branding, creative campaigns, and social media.
• Excellent verbal and written communication skills.
• Strong negotiation, presentation, and problem-solving abilities.
• Ability to manage multiple clients and projects simultaneously.
• Proficiency in MS Office, Google Workspace, and project management tools.
• Strong ownership, attention to detail, and relationship-building skills.

Preferred Experience

• Experience working with D2C, healthcare, wellness, FMCG, or other consumer-focused brands.
• Experience managing creative campaigns, digital marketing projects, and integrated marketing deliverables.
• Proven ability to retain clients and contribute to account growth.

What We Offer

• Opportunity to work on exciting creative and marketing projects.
• Collaborative and dynamic work environment.
• Professional growth and leadership opportunities.
• Exposure to diverse brands, industries, and innovative campaigns.