Project/Client Coordinator

EIPL; New Delhi; On-site; INR 350,000 - 500,000; Full time

Job summary

EIPL is seeking an entry-level Client Coordinator in Delhi to support clients and ensure satisfaction with our products and services. You will manage inquiries, provide timely responses, and maintain strong client relationships.

Ideal candidates have a Bachelor's degree and excellent communication skills, with a willingness to collaborate across sales, marketing, and product teams to enhance the client experience.

Qualifications

• Bachelor's degree or equivalent in business, marketing or communications.
• Strong written and verbal communication is essential.
• Customer-focused with a professional demeanor.
• Ability to multitask in a fast-paced environment.
• Familiarity with CRM and MS Office is a plus.

Responsibilities

• Serve as the primary contact for client inquiries via phone, email, and in-person meetings.
• Provide timely and professional responses to client queries and maintain positive relationships.
• Address client issues and escalate complex problems to the appropriate teams.
• Identify opportunities to improve the client experience and suggest solutions.
• Maintain accurate records of client demos and feedback in the database.
• Collaborate with sales, marketing, and product teams to align on client needs.

Skills

Communication skills

Customer service

Multitasking

Microsoft Office

CRM software

Education

Bachelor's degree in Business Administration / Marketing / Communications

Tools

Microsoft Office Suite

CRM software

Job description

We are seeking a highly motivated and organized individual to join our team as a Client Coordinator. This entry-level position is ideal for recent graduates who are eager to kickstart their career in client services. As a Client Coordinator, you will play a key role in supporting our clients and ensuring their satisfaction with our products/services.

Responsibilities

1. Client Communication:
   1. Serve as the primary point of contact for client inquiries, concerns, and requests via phone, email, and in-person meetings.
   2. Provide timely and professional responses to client queries and always maintain a positive relationship with clients.
2. Serve as the primary point of contact for client inquiries, concerns, and requests via phone, email, and in-person meetings.
3. Provide timely and professional responses to client queries and always maintain a positive relationship with clients.
4. Client Support:
   1. Address client issues and elevate complex problems to the appropriate team members for resolution.
   2. Proactively identify opportunities to improve the client experience and suggest innovative solutions.
5. Address client issues and elevate complex problems to the appropriate team members for resolution.
6. Proactively identify opportunities to improve the client experience and suggest innovative solutions.
7. Feedback:
   1. Maintain accurate records of client Demos and feedback in the company database.
8. Maintain accurate records of client Demos and feedback in the company database.
9. Cross-functional Collaboration:
   1. Collaborate with sales, marketing, and product development teams to ensure alignment on client needs and objectives.
   2. Participate in team meetings and contribute ideas for improving processes and workflows.
10. Collaborate with sales, marketing, and product development teams to ensure alignment on client needs and objectives.
11. Participate in team meetings and contribute ideas for improving processes and workflows.

Requirements

• Bachelors degree in Business Administration, Marketing, Communications, or a related field.
• Excellent communication skills, both written and verbal.
• Strong customer service orientation with a friendly and professional demeanor.
• Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
• Proficiency in Microsoft Office suite (Word, Excel, PowerPoint) and CRM software is a plus.
• Previous experience in customer service or client-facing roles is preferred but not required.