Customer Success Manager

Simplilearn; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Simplilearn in Bengaluru, India, seeks a proactive Customer Success Manager to own and grow strategic enterprise relationships in the US market. You will drive adoption, retention, and expansion across assigned accounts within a fast-paced SaaS environment.

You will onboard customers, coordinate training, governance, reporting, and ongoing support while collaborating with Sales, Product Management and Solutioning to identify upsell opportunities.

Qualifications

• 2+ years in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Total experience: 4+ years
• Experience in Training and Education will be preferred.
• Prior experience in SaaS is desirable.
• Experience in handling Strategic Enterprise clients in the US market will be desirable.
• MBA/Masters is desirable.

Responsibilities

• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
• Develop, prepare, and nurture customers for Account growth.
• Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Collaborating with Sales, Product Management and Solutioning.
• Create reports, notes, presentations for business review discussions.

Skills

Customer success

Relationship management

Upsell

SaaS

US market

Training & education

Education

MBA / Masters

Bachelor's degree

Tools

Salesforce

MS Excel

Job description

Responsibilities:

• Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction.
• Develop, prepare, and nurture customers for Account growth.
• Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support.
• Work to identify and/or develop upsell opportunities.
• Advocate customer needs/issues cross-departmentally.
• Program manage account escalations.
• Collaborating with Sales, Product Management and Solutioning.
• Create reports, notes, presentations for business review discussions.

Qualifications

• 2+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
• Total experience: 4+ years
• Experience in Training and Education will be preferred.
• Prior experience in SaaS is desirable.
• Experience in handling Strategic Enterprise clients in the US market will be desirable.
• MBA/Masters is desirable.

Requirements

• Youre driven: No one needs to push you to excel; it’s just who you are.
• Very good written and verbal communication skills.
• Detail oriented and analytical.
• Strong team player but still a self-starter.
• Thrives in a multi-tasking environment and can adjust priorities on-the-fly.
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use.
• You want to help and serve our customers: They win, so you win.
• Working exposure in AMER business hours & rotational schedules
• Knowledge of Salesforce desirable and Intermediate MS Excel Skills is a must.