Client Services Manager

BCforward; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

BCforward in India is seeking a Client Services Associate/Manager to manage day-to-day client operations and service delivery, acting as a liaison between clients and internal teams to ensure SLA adherence and a positive client experience.

The role requires strong coordination, attention to detail, and the ability to balance client expectations with organizational priorities, with responsibilities spanning account management, delivery support, reporting, and compliance.

Qualifications

• Bachelor’s degree or equivalent.
• 2+ years in client services, staffing, or operations.
• Strong written and verbal communication skills.
• High attention to detail and ownership mindset.
• Ability to work in a fast-paced, client-facing environment.
• Experience with staffing companies is a plus.

Responsibilities

• Act as the primary liaison for assigned client accounts and manage day-to-day client communication, requirements, and updates.
• Ensure adherence to contractual SLAs and client processes; proactively handle escalations and issue resolution.
• Partner with Recruiting, Operations, and Finance teams to support demand fulfilment and onboarding.
• Prepare and share regular client reports/dashboards; maintain data accuracy for MIS, scorecards, and audits.
• Ensure compliance with internal policies and client guidelines; identify process gaps and drive improvements.

Skills

Bachelor's degree

Client services

Staffing/operations

Communication

Attention to detail

Ownership mindset

Fast-paced environment

Global clients

Education

Bachelor’s degree

Job description

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, requirements, and updates
• Ensure adherence to contractual SLAs and client processes
• Proactively manage escalations and issue resolution

Delivery & Operations Support

• Partner with Recruiting teams to support demand fulfilment
• Track open requirements, interviews, offers, and onboarding
• Coordinate with Operations, onboarding, and workforce experience teams as needed

Reporting & Compliance

• Prepare and share regular client reports and dashboards
• Maintain data accuracy for MIS, scorecards, and audits
• Ensure compliance with internal policies and client guidelines
• Work closely with cross-functional teams to improve service delivery
• Identify process gaps and suggest improvements
• Contribute to team initiatives, trainings, and knowledge sharing

Key Performance Indicators (KPIs)

• SLA adherence and delivery timelines
• Client satisfaction and feedback
• Data accuracy and compliance scores
• Fill ratio / delivery metrics (role/client-dependent)

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of experience in client services, staffing, or operations
• Strong communication skills (written and verbal)
• High attention to detail and ownership mindset
• Ability to work in a fast-paced, client-facing environment
• Experience with top staffing companies is a plus

Preferred Experience

• Staffing or MSP environment exposure
• Experience working with US or global clients
• Familiarity with compliance, onboarding, and reporting processes
• Ownership and accountability
• Strong collaboration and stakeholder management
• Problem-solving orientation
• Professional presence and judgment

Why Join Us

• Opportunity to work with global clients
• Clear growth path within Client Services
• Exposure to cross-functional leadership
• Collaborative and performance-driven culture