Client Service Specialist

Policybazaar; Gurugram District, Bengaluru; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Policybazaar in Gurugram, India, is seeking a Senior Manager for Client Servicing to lead key account management and client relations. You will mentor account teams, address client queries, and coordinate with marketing, sales, and operations to meet client needs.

The role requires strong presentation, negotiation, and leadership skills, with a focus on delivering customized solutions and sustaining profitable client partnerships.

Qualifications

• Proven experience in key account management.
• Candidate who is knowledgeable about the products and services for Corporate Business.
• Candidate should be self-driven.
• Have the ability to thrive in a dynamic, fast-paced start-up environment.
• Have good presentation skills and be able to convince potential clients.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Proficient in all Microsoft Office applications as well as CRM software.

Responsibilities

• Demonstrating a solid understanding of the products or services on the commercial lines domain.
• Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients queries and complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Building relationships with clients.
• Negotiating deals with clients.
• Analysing data and market trends.
• Networking & Hunting to attract potential clients.

Skills

Key account management

Client relationship

Negotiation

Leadership

Tools

CRM software

Microsoft Office

Job description

Job Description:

Client Servicing

Position:

Senior Manager

Roles & Responsibility:

• Demonstrating a solid understanding of the products or services on the commercial lines domain.
• Good presentation skills and deep understanding of Employee Benefits & Non-Employee Benefits Policies.
• Developing and sustaining solid relationships with key clients that bring in the most income for the company.
• Addressing and resolving key clients queries and complaints.
• Acting as the main point of contact between key clients and internal teams.
• Supervising the account teams assigned to each key client.
• Communicating and collaborating with the marketing, sales, and operations departments to ensure that key clients needs are met.
• Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
• Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
• Negotiating contracts with key clients and meeting established deadlines for the fulfilment of each client's long-term goals.
• Building relationships with clients.
• Negotiating deals with clients.
• Analysing data and market trends.
• Networking & Hunting to attract potential clients.

ISMS Responsibilities:

• Follow the instructions of Function Heads, operate systems on behalf of Function Heads, and serve users authorized by Function Heads;
• Provide technical consulting assistance to Function Heads so that information systems can be built and run to best meet business objective;
• Ensure the safeguarding of information in their possession;
• Accepts responsibilities for the operation and protection of information assets; and
• Perform the work as delegated by the by the Function Head.

Skills Required:

• Proven experience in key account management.
• Candidate who is knowledgeable about the products and services for Corporate Business
• Candidate should be self-driven.
• Have the ability to thrive in a dynamic, fast-paced start-up environment.
• Have good presentation skills and be able to convince potential clients.
• The ability to build rapport with key clients.
• The ability to handle multiple client accounts.
• Strong negotiation and leadership skills.
• Exceptional customer service skills.
• Excellent communication skills.
• Proficient in all Microsoft Office applications as well as CRM software.

Candidate should have:

• Dynamic Personality
• Confidence
• Market knowledge
• Resourceful
• Strong written and verbal skills.