Account Manager

Innoppl IT Services Pvt. Ltd.; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

Innoppl IT Services Pvt. Ltd. is looking for an Account Manager cum Pre-Sales Manager in Chennai to manage and nurture client relationships and identify new business opportunities. This role includes understanding customer requirements and delivering suitable solutions while ensuring satisfaction and revenue growth.

The ideal candidate will possess excellent interpersonal skills, solution selling expertise, and experience in proposal writing and client presentations. The position offers the opportunity to drive account renewals and enhance customer relationships.

Qualifications

• Excellent client relationship management skills.
• Strong solution selling and business analysis capabilities.
• Proficient in proposal writing and presentations.

Responsibilities

• Manage and nurture relationships with existing clients.
• Act as the primary point of contact for customer communication.
• Ensure customer satisfaction and timely issue resolution.
• Prepare proposals and presentations for clients.

Skills

Client Relationship Management

Solution Selling

Business Analysis

Proposal Writing

Presentation & Communication Skills

Negotiation & Stakeholder Management

IT Services/Product Knowledge

Job description

• Manage and nurture relationships with existing clients.
• Act as the primary point of contact for customer communication.
• Understand client business goals and identify growth opportunities.
• Ensure customer satisfaction and timely issue resolution.
• Conduct regular business reviews and account health checks.
• Drive account renewals, upselling, and cross-selling opportunities.
• Coordinate with internal teams to ensure successful project delivery.
• Maintain CRM records and prepare account reports.
• Understand customer requirements and business challenges.
• Conduct discovery calls and requirement-gathering sessions.
• Prepare proposals, presentations, and solution documents.
• Work closely with technical teams to design suitable solutions.
• Deliver product demonstrations and client presentations.
• Respond to RFPs, RFIs, and tender documents.
• Estimate project scope, effort, timelines, and pricing.
• Support the sales team during negotiations and deal closures.

Key Skills Required

• Client Relationship Management
• Solution Selling
• Business Analysis
• Proposal Writing
• Presentation & Communication Skills
• Negotiation & Stakeholder Management
• IT Services/Product Knowledge

Key KPIs

• Customer Retention Rate
• Account Revenue Growth
• Upsell/Cross-sell Revenue
• Customer Satisfaction (CSAT)
• Proposal-to-Win Ratio
• Deal Closure Rate
• Renewal Success Rate
• Client Meeting and Engagement Metrics

Role Summary:

An Account Manager cum Pre-Sales Manager is responsible for managing client relationships, identifying business opportunities, understanding customer requirements, proposing suitable solutions, and supporting the sales team in converting opportunities into successful deals while ensuring long-term customer satisfaction and revenue growth.

Required Skills

• Personality Development
• Communication
• Organizational Behavior
• Leadership Skills