Account Manager

Goodfit; India; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Goodfit is seeking an experienced Account Manager / Client Success professional to manage and strengthen relationships with clients in a technology services environment. The role emphasizes client-facing skills, clear communication, and close collaboration with technical teams to ensure successful service delivery.

You will conduct regular client interactions, account reviews, escalations, and in-office meetings, translating client needs into internal actions and ensuring a high-quality customer

Qualifications

• 3+ years in Account Management or Client Success.
• Experience with technology services, SaaS, or IT services.
• Strong client-facing and communication skills.
• Ability to coordinate with technical teams and manage escalations.

Responsibilities

• Own and manage a portfolio of client accounts and build strong relationships.
• Act as the primary point of contact for clients and manage regular communication.
• Conduct regular client meetings, account reviews, status calls, and business discussions.
• Understand client requirements and coordinate with internal technical teams.
• Manage client escalations and service-related issues from identification to resolution.
• Collaborate with delivery, engineering, PM, and support teams to fulfil commitments.
• Identify risks, dependencies, and opportunities within accounts.
• Track client satisfaction, service quality, and account health.
• Prepare and present account updates, performance reports, and action plans.
• Onboard clients and ensure smooth implementation.
• Build trusted relationships with key stakeholders and decision-makers.
• Identify opportunities for growth, upselling, cross-selling, renewals.
• Maintain accurate account documentation and follow-ups.
• Represent the company professionally during in-person meetings.
• Ensure timely follow-up on client requirements.

Skills

Account Management

Client Success

Stakeholder Mgmt

Communication

Conflict Resolution

Cross-functional

Requirements Translation

In-person Meetings

Negotiation

CRM Tools

Tools

CRM

Jira

Google Workspace

Job description

We are looking for an experienced Account Manager / Client Success professional to manage and strengthen relationships with our clients in a technology services environment. The ideal candidate should have strong client-facing skills, excellent communication, and the ability to work closely with technical and internal teams to ensure successful service delivery.This role will involve regular client interactions, stakeholder management, account reviews, escalation handling, and in-office/client meetings. The candidate should be comfortable understanding client requirements, coordinating with technical teams, and ensuring a high-quality customer experience.

Key Responsibilities

• Own and manage a portfolio of client accounts and build strong, long-term relationships.
• Act as the primary point of contact for clients and manage regular communication.
• Conduct regular client meetings, account reviews, status calls, and business discussions.
• Understand client business requirements and coordinate with internal technical teams to deliver appropriate solutions.
• Manage client escalations, concerns, and service-related issues from identification through resolution.
• Work closely with delivery, engineering, project management, and support teams to ensure timely fulfilment of client commitments.
• Proactively identify risks, dependencies, and opportunities within assigned accounts.
• Track client satisfaction, service quality, deliverables, and overall account health.
• Prepare and present account updates, performance reports, service reviews, and action plans to clients.
• Conduct client onboarding and ensure smooth implementation and transition.
• Build trusted relationships with key stakeholders and decision-makers.
• Identify opportunities for account growth, upselling, cross-selling, renewals, and improved customer engagement.
• Maintain accurate account documentation, meeting notes, action items, and follow-ups.
• Represent the company professionally during in-person client meetings and business discussions.
• Ensure timely follow-up on client requirements and commitments.

Required Skills

• 3+ years of experience in Account Management, Client Success, Customer Success, Client Relationship Management, or a similar client-facing role.
• Experience working with a technology services company, IT services organization, SaaS/product company, or similar environment.
• Strong experience in client interaction and stakeholder management.
• Excellent verbal and written communication skills.
• Experience handling client escalations and conflict resolution.
• Strong coordination skills with technical and cross-functional teams.
Ability to understand client requirements and translate them into actionable internal requirements.< li>Comfortable conducting in-person client meetings, presentations, and business reviews.
• Strong relationship-building and negotiation skills.
• Good understanding of technology services and the ability to communicate with technical teams.
• Strong ownership, follow-up, and problem-solving abilities.
• Good working knowledge of MS Office/Google Workspace, Excel, CRM, Jira, or similar tools.