Client Service Manager, Distribution

Simon & Schuster; Dadri; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Simon & Schuster India seeks a Client Service Manager, Distribution, to manage day-to-day relationships with distribution clients and coordinate product-related requirements across the growing distribution business. Reporting to the Product & Procurement Director, the role focuses on onboarding, ongoing account management, and resolving client queries.

You will collaborate with sales, product, inventory and operations to translate client needs into internal actions, support expansion, and

Qualifications

• Experience in client servicing, account management or sales support, preferably within a B2B, distribution, publishing or retail environment.
• Proficient in Microsoft Excel; experience with product data, pricing, inventory and CRM/ERP systems is ideal.

Responsibilities

• Manage day-to-day relationships with distribution clients and coordinate product-related requirements across the distribution business.
• Translate client needs into internal actions; oversee onboarding and ongoing account management.
• Resolve client queries and operational requirements; support expansion of the distribution client base and drive account growth.

Skills

Client servicing

Account management

Sales support

Communication

Relationship management

Coordination

Attention to detail

MS Excel

CRM/ERP

Tools

Microsoft Excel

CRM/ERP systems

Job description

The Job Profile

We have an exciting vacancy for a Client Service Manager, Distribution, to join our energetic Product India team.

Reporting to the Product & Procurement Director, the Client Service Manager will be responsible for managing distribution clients and coordinating product-related requirements across the growing distribution business.

The Job Role

The Client Service Manager will be responsible for managing day-to-day relationships with distribution clients, ensuring timely and effective support across product information, catalogue planning, pricing and availability. Working closely with sales, product, inventory and operations teams, the role will translate client needs into clear internal actions, oversee smooth onboarding and ongoing account management, and resolve client queries and operational requirements. They will support the expansion of the distribution client base, including developing relationships with potential new clients through ongoing discussions with key S&S US clients, identifying opportunities to improve service, strengthen partnerships and drive account growth, client retention and repeat business.

The Candidate Profile

The Client Service Manager will have strong communication, relationship management and coordination skills, with excellent attention to detail. They should be highly organised, responsive and commercially aware, with the ability to manage multiple clients and priorities effectively. They will be proactive in resolving issues, confident working across internal teams, and comfortable handling product data, catalogues, pricing and reporting. A customer-focused, collaborative and solution-oriented approach is essential.

They will have experience in client servicing, account management or sales support, preferably within a B2B, distribution, publishing or retail environment. They will be proficient in Microsoft Excel, and ideally have experience with product data, pricing, inventory and CRM/ERP systems.

Salary

Competitive & Benefits