SR MGR CHANNEL SALES

TE Connectivity; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

TE Connectivity in Bengaluru is seeking a Senior Manager – Distribition Sales to drive transformational, customer-centric strategies and accelerate sales growth. The role focuses on turning the Customer Care organization into a revenue generator through consultative selling, while delivering outstanding service and building lasting customer relationships.

The incumbent will mentor Team Leaders, collaborate with engineering, planning and sales teams, and lead strategic initiatives to expand

Qualifications

• Bachelor's degree or MBA required.
• Total 18+ years in multinational sales & business development.
• Last 10+ years in managerial role leading large teams.
• Experience in corporate/channel sales, distribution & contact centers.
• Proven change management in pre & post sales processes.
• Strong SFDC experience and cross-functional collaboration.
• Excellent communication skills.

Responsibilities

• Drive revenue and revenue growth across channels.
• Ensure superb customer experience that exceeds expectations.
• Drive product positioning to gain or regain market share.
• Understand competitive landscape and customer needs.
• Build brand awareness with customers and partners.
• Lead multiple teams and mentor Team Leaders.
• Achieve department objectives for sales and CX in India.
• Lead Global Solution Center initiatives in India.
• Develop lead generation and build an opportunity pipeline.
• Recruit and develop talent, champion transformation.

Skills

Leadership

Sales Management

Channel Sales

Customer Experience

Team Building

Salesforce / SFDC

Education

Bachelor's degree in Engineering

Bachelor's degree in Management

Bachelor's degree in Science

MBA

Tools

Salesforce (SFDC)

ERP systems

Job description

Job ID: 161419
Business Unit: GLOBAL CHANNEL BUSINESS (50674622)
Building: TE Services India (KN1)
Band/Level: 4-1-M
At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

Senior Manager – Distribition Sales is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling. The Manager would be also responsible for delivering a level of service & driving unsurpassed growth which builds strong customer relationships to make TE the supplier of choice. Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow Team Leaders to meet/exceed organizational goals

Responsibilities

• Responsible & Accountable to drive revenue and revenue growth.
• Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations Implement processes and methods to eliminate barriers and inhibitors to success on a local level Understands market influencers and conditions.
• Drive/influence our current/future product positioning to gain or re-gain market share.
• Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs.
• Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).
• Think strategically and lead multiple teams Mentor and develop Team Leaders and nurture an environment where they can excel in their current role Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India Lead and drive all Global Solution Center strategic initiatives in India Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
• Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.
• Champion transformation initiatives and positively drive the change initiatives within the team.
• Drive operational excellence and continuous improvement mind-set within your team. Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.
• Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests

What Your Background Should Look Like

• Bachelor’s degree in Engineering OR Management OR Science required, MBA preferred
• Overall 18+ years of professional experience in a multi-national Sales & Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams
• Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support & contact center
• Proven success record of change management efforts in pre & Post Sales Process, customer Support & Sales functions.
• Proven experience of leading large and multi layered teams Strong Skills to Drive Opportunity/leads through system like SFDC.
• Excellent knowledge of management methods and techniques
• Demonstrated experience in working effectively and directly with all levels of the organization
• Industry specific experience is a plus
• Excellent communication skills

Competencies

• Managing and Measuring Work
• Motivating Others
• Building Effective Teams
• Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
• SET : Strategy, Execution, Talent (for managers)