CLIENT SERVICING

Vrinda International; Mumbai; On-site; INR 350,000 - 700,000; Full time

Job summary

Vrinda International in Mumbai is seeking a Client Servicing professional to act as the primary liaison with clients, ensuring seamless communication and managing ongoing account relationships.

You will drive business growth through strategic engagement, prepare proposals and reports, and coordinate with internal teams to meet client expectations. This role emphasizes strong communication and negotiation to renew contracts and expand service utilization.

Qualifications

• Minimum 3–5 years of relevant client management experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) for data analysis and presentations.
• Strong written and verbal communication to draft professional emails.
• Proven negotiation, relationship-building, and strategic account management skills.
• Ability to coordinate complex client interactions and manage multiple priorities.

Responsibilities

• Serve as main client contact, addressing inquiries via email and other channels.
• Prepare proposals, reports, and presentations to convey value and updates.
• Negotiate to finalize agreements and secure favorable terms.
• Identify upselling and cross-selling opportunities to increase revenue.
• Coordinate with internal teams to fulfill client requests efficiently.
• Conduct regular follow-ups to track progress and maintain relationships.

Skills

Client management

Negotiation

Relationship building

Strategic account management

Coordination

Tools

Excel

Word

PowerPoint

Job description

BKC, Mumbai, India | Posted on 10/27/2026

Job Description

Summary

We are seeking a dedicated Client Servicing professional to serve as the primary liaison between our organization and its clientele. In this pivotal role, the incumbent will ensure seamless communication, manage ongoing account relationships, and drive business growth through strategic engagement. The position is critical for maintaining high client satisfaction levels, resolving inquiries promptly, and identifying opportunities to expand service utilization within existing accounts.

Responsibilities

• Serve as the main point of contact for clients, addressing inquiries and providing timely support via email and other communication channels.
• Prepare comprehensive proposals, detailed reports, and presentation materials to effectively convey value propositions and project updates.
• Execute negotiation strategies to finalize agreements, renew contracts, and secure favorable terms for both the company and the client.
• Identify and pursue upselling and cross-selling opportunities to enhance revenue streams and deepen client engagement.
• Coordinate closely with internal teams to ensure client requests are fulfilled accurately and efficiently.
• Conduct regular follow-ups to monitor project progress, ensure deliverables meet expectations, and maintain strong professional relationships.

Requirements

• Possess a minimum of 3 to 5 years of relevant experience in client management or a related field.
• Demonstrate proficiency in Microsoft Office Suite, specifically Excel, Word, and PowerPoint, for data analysis and presentation creation.
• Exhibit strong written and verbal communication skills, with the ability to draft professional emails and correspondence.
• Display a proven track record in negotiation, relationship building, and strategic account management.
• Show aptitude for coordinating complex client interactions and managing multiple priorities simultaneously.