Client service Director( Experiential marketing)- Bangalore

MEGMA SERVICES; Bengaluru; Sur place; INR 1 800 000 - 2 400 000; Plein temps

Avantages offerts par ce poste

Professional growth

Travel opportunities

Résumé du poste

Megma Services in Bengaluru (Koramangala/Indira Nagar) seeks a Business Head/Client Servicing Director in Experiential Marketing. You will steer day-to-day client engagement, lead a team, and develop strategic recommendations to grow client partnerships.

The role requires 9+ years in agency client servicing, strong writing and presentation skills, and the ability to work flexible hours and travel to events nationwide.

Qualifications

• 9+ years of experience in client servicing or account management in an agency setting.
• Proven team-leading experience and ability to mentor staff.
• Excellent writing and presentation skills for high-level client interactions.
• Detail-oriented, organized, and able to juggle multiple deadlines.

Responsabilités

• Lead day-to-day client engagement and develop strategic recommendations addressing client business problems in marketing and consumer contexts.
• Manage a team of agency personnel to deliver on client needs and ensure agency profitability and health.
• Ensure client satisfaction, handle strategic issues, and maintain strong client relationships across accounts.
• Develop understanding of the marketplace and client business across media and distribution channels, driving profitable relationships.

Connaissances

Team leadership

Client servicing

Account management

Presentation skills

Written communication

Attention to detail

Travel flexibility

Description du poste

Leading Integrated marketing and event agency requires Business Head /Client service director ( Experiential marketing)- Bangalore ( Koramangala/ Indira Nagar).

One of client leading integrated sales and marketing agency and is based out of New Delhi, India. The client specialises in in B2B Events , Experiental marketing, Event activations, Retail design. We are based out of India with a national presence across 80+ cities. This is what makes us confident about our expertise in handling any sales and marketing niche across this beautiful and diverse country. The founders and team have a humongous amount of experience in B2B and B2C sales marketing. We are a bootstrapped startup and are already profitable in 2022. Tangent treats all its clients with respect and dedication. It does not matter if you are a big corporation or a small business owner. Our experts work day and night with heed to ensure we deliver the results you expect.

We are looking out for Business Head/ Client servicing director ( Experiential marketing) for our client in Bangalore.

PFB the JD and details-

Role & Responsibilities:

• Business Head/Client servicing Director plays a key role in maintaining the clients stability and influences their potential growth.
• Will be responsible to l lead the day to day client engagement and develop strategic recommendations that address the client's business problems to solve in a marketing and consumer context.-Manage a team of agency personnel to deliver on client needs and achieve favorable outcomes for the client that result in agency profitability / overall financial health.

Key Accountabilities

Core Duties

• In coordination with the line manager, responsible for ensuring client satisfaction and handling strategic issues or problem resolution
• Develop a comprehensive understanding of the marketplace and our clients business including various media and distribution channels
• Proactive engagement with client to improve existing services, in order to drive profitable client relationships
• Leading client accounts within the agency, with overall responsibility for the client agency relationship.
• Working with planners to interrogate client briefs, by challenging and asking questions, to develop communications briefs that meet business needs in an effective and accountable way. This is done in collaboration with Media Planners and Strategists from roster agencies to ensure integrated work is delivered for the client.
• Supporting the Account Planner in writing inspirational creative briefs and going on to direct the strategic development of creative work, presenting and selling this effectively to clients.
• Ensuring the profitability and growth of client accounts.
• Identifying, developing and converting new business opportunities with existing and future agency clients.
• Manage and ensure quality of our services to clients
• Management and handling of key client briefs, projects and requests, including the refinement of the above
• Typical day-to-day management of clients and their requests including presentations, documentation, and client activity administration

Qualifications

• 9+ years of related experience in client servicing/account mgt in agency set up
• Team-leading experience
• Excellent writing skills, strong presentation capabilities (proven media relations skills)
• Strong verbal and presentation skills with the ability to speak knowledgably with high level executives internally and with clients
• Detail-oriented, organized and dedicated; proactive and enthusiastic with an ability to juggle multiple tasks and meet deadlines; a quick learner
• Pitch concepts and summarize results during multiple client meetings
• Generate sales for client accounts
• Create account strategies, leading projects from conception to final execution
• Establish goals and objectives for internal teams to follow,-Meet deadlines and project budgets
• Work with teams to develop materials, coordinate events and provide support and direction
• Supervise staff and projects, motivating and mentoring staff to hit goals and produce successful materials for clients, as well as providing feedback
• Maintain relationships and serve as the point of contact and liaison for customers

Skills: Traits:

• Attention to detail and a proactive approach.
• Team leadership and collaboration skills.
• Ability to travel and work flexible hours, including weekends.

Perks & Benefits: Professional Growth:

• Opportunities for training, workshops, and skill development.

Travel Opportunities:

• Chance to travel to event locations, both locally and nationally.