Client Servicing Executive

Experienzing; Chennai; On-site; INR 300,000 - 420,000; Full time

Job summary

Experienzing in Chennai, India, seeks a Client Servicing Executive to be the primary contact for client accounts, coordinating communications, social calendars, and deliverables aligned with brand guidelines.

This entry-level role is open to fresh graduates or candidates with up to 2 years of experience, offering exposure to digital marketing, client management, and cross-team collaboration within a growing agency.

Qualifications

• This is an entry-level role; fresh graduates and candidates with up to 2 years of experience are encouraged to apply.
• Bachelor’s degree in Marketing, Communications, Business, or related field.

Responsibilities

• Be the go-to person for your clients — responsive, reliable, and proactive.
• Run regular check-ins to track progress against client goals.
• Collect, document, and manage briefs and feedback efficiently.
• Respond to client queries promptly across WhatsApp, email, and calls.
• Handle approvals, reviews, and lead list coordination.
• Build and manage monthly social media calendars across client accounts.
• Review creatives and copy to ensure brand consistency before publishing.
• Ensure content goes live on schedule across all platforms.
• Monitor comments and DMs and respond or flag within agreed timelines.
• Prepare monthly performance reports against defined goals.
• Act as the bridge between clients and internal teams.

Skills

English proficiency

Attention to detail

People skills

Organised

Social media basics

Willingness to learn

Education

Bachelor's degree in Marketing, Communications, Business, or related field

Job description

Department: Client Success

Reports to: Team Manager

At Experienzing, we believe great client experiences drive great results. We’re looking for a Client Servicing Executive who is eager to build a career in digital marketing, loves working with people, and takes ownership of their work from day one.

This is an entry-level role. Fresh graduates and candidates with up to 2 years of experience are strongly encouraged to apply.

About the Role

You’ll be the primary point of contact for a set of client accounts - managing day-to-day communication, coordinating social media calendars, working with internal creative and tech teams, and making sure every deliverable goes out on time and on brand.

What We’re Looking For

• Excellent written and spoken English — clear, confident, and professional
• Strong attention to detail (the kind that catches a typo before the client does)
• Good with people — you can hold a client relationship and an internal one at the same time
• Organised and calm under pressure — you can juggle multiple accounts without dropping things
• Basic familiarity with social media platforms (Instagram, Meta, LinkedIn)
• Curiosity about digital marketing — you don’t need to know everything, but you should want to learn

What You’ll Do

Client Communication & Relationship Management

• Be the go-to person for your clients — responsive, reliable, and proactive
• Run regular check-ins to track progress against client goals
• Collect, document, and manage briefs and feedback efficiently
• Respond to client queries promptly across WhatsApp, email, and calls
• Handle approvals, reviews, and lead list coordination

Social Media & Content Management

• Build and manage monthly social media calendars across client accounts
• Review creatives and copy to ensure brand consistency before publishing
• Ensure content goes live on schedule across all platforms
• Monitor comments and DMs and respond or flag within agreed timelines
• Prepare monthly performance reports against defined goals

Internal Coordination

• Act as the bridge between your clients and the internal team
• Work closely with designers, copywriters, and developers to keep delivery on track
• Flag conflicts or delays early — before they reach the client
• Handle day-to-day client concerns calmly and clearly
• Coordinate with relevant teams on fixes and communicate timelines back to clients
• Escalate recurring or unresolved issues to your manager with full context

Education & Experience

• Bachelor’s degree in Marketing, Communications, Business, or any related field
• 0–2 years of experience in a client-facing or coordination role
• Prior internship or project experience in a marketing/agency context is a plus — not a must