Client Servicing Executive -BTL Activation & Experiential Marketing

Expernova Pvt. Ltd.; Navi Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Expernova Pvt. Ltd. is seeking a proactive Client Servicing / Account Executive to support client outreach, manage day-to-day communication and coordinate BTL activations, experiential campaigns and events.

The role involves connecting with prospective clients, scheduling meetings, understanding briefs and working with internal teams to deliver projects on time and within client requirements. Local travel for meetings and activations may be required.

Qualifications

• Graduate in any discipline; marketing/advertising/communications preferred.
• 13 years of experience in client servicing, account coordination or business development within a BTL/experiential marketing or events agency.
• Strong verbal and written communication skills with confidence in calling prospective clients and arranging meetings.
• Proficiency in PowerPoint, including presentation structure, visual formatting and storytelling.
• Working knowledge of Microsoft Excel, Word and email communication.
• Good organisational skills, attention to detail and the ability to manage multiple assignments.
• Willingness to travel locally for client meetings and activations.

Responsibilities

• Identify and connect with prospective clients through calls, emails and professional networking platforms.
• Introduce the agency's services, share credentials and schedule meetings with relevant decision-makers.
• Follow up on enquiries, proposals and meeting requests.
• Maintain an updated database of prospects, client interactions and follow-up actions.
• Act as the day-to-day coordination contact for assigned clients.
• Translate client requirements into clear briefs for internal teams.
• Prepare meeting notes, record feedback and communicate agreed actions.
• Share timely project updates, obtain approvals and follow up on inputs.
• Build strong client relationships through responsive communication and reliable servicing.
• Create professional PowerPoint presentations, agency credentials, concept decks and client proposals.
• Structure content clearly and use visuals, layouts and formatting.
• Coordinate with creative and operations teams to incorporate concepts, execution plans and cost inputs.
• Check presentations for accuracy and alignment with the client brief.
• Coordinate with creative, design, operations, production and finance teams to complete work.
• Track deliverables, approvals and deadlines across projects.
• Ensure client feedback is incorporated and shared with teams.
• Flag delays and dependencies early and follow through on solutions.
• Support on-ground execution when required and help prepare post-activity reports.

Skills

Client servicing

Account coordination

Business development

Verbal communication

Written communication

PowerPoint

Excel

Education

Bachelor's degree or equivalent

Tools

PowerPoint

Excel

Word

Email

Job description

About the Role

We are looking for a proactive, organised and presentation-savvy Client Servicing / Account Executive to support client outreach, manage day-to-day client communication and coordinate BTL activations, experiential campaigns and events.

The candidate will connect with prospective clients, schedule meetings, understand briefs and work closely with internal teams to deliver projects as per client requirements within agreed timelines.

Key Responsibilities

Client Outreach & Meeting Coordination

• Identify and connect with prospective clients through calls, emails and professional networking platforms.
• Introduce the agencys services, share credentials and schedule meetings with relevant decision-makers.
• Follow up on enquiries, proposals and meeting requests.
• Maintain an updated database of prospects, client interactions and follow-up actions.

Client Servicing & Account Management

• Act as the day-to-day coordination contact for assigned clients.
• Understand client requirements and translate them into clear briefs for internal teams.
• Prepare meeting notes, record feedback and communicate agreed actions.
• Share timely project updates, obtain approvals and follow up on pending inputs.
• Build strong client relationships through responsive communication and reliable servicing.

Presentations & Proposals

• Create professional PowerPoint presentations, agency credentials, concept decks and client proposals.
• Structure content clearly and use appropriate visuals, layouts and formatting.
• Coordinate with creative and operations teams to incorporate concepts, execution plans and cost inputs.
• Check presentations for accuracy, spelling, consistency and alignment with the client brief.

Internal Coordination & Project Delivery

• Coordinate with creative, design, operations, production and finance teams to complete assigned work.
• Track deliverables, approvals and deadlines across ongoing projects.
• Ensure client feedback is incorporated accurately and shared with the relevant teams.
• Flag delays, dependencies or execution concerns early and follow through on solutions.
• Support on-ground execution when required and help prepare post-activity reports with photographs, results and client feedback.

Required Skills & Qualifications

• Graduate in any discipline; qualifications in marketing, advertising, mass communication or business management are preferred.
• Preferably 13 years of experience in client servicing, account coordination or business development within a BTL, experiential marketing, advertising or event agency.
• Strong verbal and written communication skills, with confidence in calling prospective clients and arranging meetings.
• Proficiency in Microsoft PowerPoint, including presentation structure, visual formatting and storytelling.
• Working knowledge of Microsoft Excel, Word and email communication.
• Good organisational skills, attention to detail and the ability to manage multiple assignments.
• Ability to understand briefs, coordinate across teams and meet deadlines.
• Willingness to travel locally for client meetings and attend activations or events when required.

What We Are Looking For

A candidate who takes ownership, follows up consistently and ensures work moves from brief to completion. You should be comfortable speaking with clients, preparing presentations and coordinating with teams in a fast‑paced agency environment.