Staffing/Employment Agencies

PEOPLEOCITY LLP; Mumbai Suburban; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Design Desk in Kandivali East, India, seeks a Head of Client Servicing to lead a 6+ member team in exhibitions and events. You will drive client relationships, oversee service delivery, and partner with marketing, production and operations to meet client objectives.

The role requires strategic planning, negotiation, and a client-centric approach, with travel globally as needed. You will report to senior leadership and aim to grow revenue while ensuring processes are followed and quality is

Qualifications

• Master’s degree in Business Administration or related field.
• Proven experience in client servicing or account management within exhibitions/events.
• Strong leadership and process orientation.

Responsibilities

• Lead, mentor, and inspire a team of client servicing professionals.
• Develop and maintain relationships with existing clients as the primary contact.
• Identify new opportunities to expand the client base.
• Develop strategic plans to achieve revenue targets and client satisfaction.
• Ensure adherence to defined processes and cross-functional collaboration.
• Negotiate terms with clients and monitor performance metrics.

Skills

Client servicing

Account management

Leadership

Strategic thinking

Negotiation

Communication

Project management

Education

Master’s degree in Business Administration

Job description

Kandivali East, India

Head of Client Servicing (Exhibitions/Events)

Design Desk is a leading international Exhibitiondesigning agency dedicated to providing exceptional design solutions forexhibitions and events at 45+ countries. With a focus on creativity,innovation, and client satisfaction, we strive to deliver unparalleledexperiences that exceed expectations.

Position Overview:

We are seeking a dynamic and experienced individualwith exceptional business acumen to lead our Client Servicing Team as the Headof Client Servicing. The ideal candidate will be passionate about deliveringexcellence in client management and possess a deep understanding of theexhibitions and events industry.

This role requires strong leadership skills, strategicthinking, and the ability to foster lasting client relationships while ensuringmeticulous adherence to all defined processes and systems of the company.

This role would entail leading a team of 6+ executives,engaging with Marketing Heads, Directors, Sr Managers at top corporates & semi-corporates& responsible for a gross annual revenue of nearly 30 Cr.

The Head of Client Servicing will play a crucial rolein driving business growth, optimizing operational efficiency, and maintaininga client-centric approach across all activities.

Responsibilities:

Team Leadership: Lead, mentor, andinspire our team of client servicing professionals to ensure high performance,motivation, and career growth.

Client Relationship Management: Develop and maintain strong relationships with existing clients, serving astheir primary point of contact and ensuring their needs are met consistently.

Business Development: Identify and nurturenew opportunities to expand the client base.

Strategic Planning: Develop andimplement strategic plans to achieve revenue targets, improve clientsatisfaction, and drive business growth.

Process Adherence: Ensure meticulousadherence to all defined processes and systems of the company, fostering aculture of being process-driven to maintain consistency, efficiency, andquality in the team.

Cross-functional Collaboration: Workclosely with internal teams including design, production, and operations todeliver integrated solutions that meet client objectives.

Market Analysis: Stay updated onindustry trends, competitor activities, and market dynamics to identifyopportunities and risks.

Contract Negotiation: Negotiate terms andagreements with clients, ensuring favorable outcomes for both parties.

Performance Tracking: Establish metricsand KPIs to monitor team performance, client satisfaction, and projectprofitability.

Requirements:

· Master’s degree in BusinessAdministration, Marketing, Communications, or related field.

· Proven experience in client servicingor account management roles within the exhibitions, events, or advertisingindustry.

· Strong attention to detail,organizational skills, and process orientation.

· Leadership skills with the ability tomotivate and develop teams

· Excellent communication and interpersonalskills, with the ability to build rapport and trust with clients and colleaguesat all levels.

· Strategic thinker with a demonstratedability to develop and execute successful business plans.

· Proficiency in project management concepts

· Ability to thrive in a fast-paced,deadline-driven environment while maintaining a positive attitude.

· Willingness to travel globally asrequired for client meetings, industry events, and project installations.

· Strong negotiation skills and businessacumen.

· Creative problem solver with acustomer-centric approach.

ABOUT the Company

Design Desk is a leading international Exhibition designing agency dedicated to providing exceptional design solutions for exhibitions and events at 45+ countries. With a focus on creativity, innovation, and client satisfaction, we strive to deliver unparalleled experiences that exceed expectations.

PEOPLEOCITY LLP is an Equal Opportunity Employer and does not discriminate on the basis of race or ethnicity, religion, sex, national origin, age, veteran disability or genetic information or any other reason prohibited by law in employment.