Senior Business Development & Client Servicing Executive

Iiclab; Mumbai; On-site; INR 1,000,000 - 2,000,000; Full time

Benefits offered by this job

High-growth environment

Access to networking opportunities

Transparent performance-based rewards

Job summary

Iiclab in Mumbai is seeking a Senior Business Development & Client Servicing Executive. This role involves owning the business development cycle, from lead generation to client management and upselling.

The ideal candidate will have 2–4 years of experience in sales within a marketing or tech agency, strong communication skills, and the ability to work within a fast-paced environment. Benefits include exposure to India's top brands and opportunities for growth.

Qualifications

• 2–4 years of client-facing experience in sales or business development, ideally at a marketing agency.
• Strong experience in outbound sales and client acquisition.
• Excellent communication and interpersonal skills.

Responsibilities

• Identify potential clients through digital outreach and networking.
• Qualify leads and manage the sales funnel.
• Collaborate with teams to tailor proposals based on client needs.

Skills

Outbound sales

Client acquisition

Communication

Negotiation

Organizational skills

Education

Master’s or Bachelor's degree in Marketing, Business Administration, or related field

Tools

Notion

HubSpot

Zoho CRM

Excel-based tracking

Job description

Senior Business Development & Client Servicing Executive

About the Job

We are a fast-growing technology‑led experiential marketing agency that works with top brands across the automotive, BFSI, consumer goods, and real estate sectors. Our work blends innovation, technology, storytelling, and execution. From interactive installations to AI, AR/VR, IoT experiences, and immersive content, we create memorable, measurable brand experiences.

Role Objective

The Senior BD/CS Executive will own the business development cycle end‑to‑end — from lead generation, pitching, proposal writing, negotiations, to onboarding the client — and then seamlessly transition into a client management role for successful delivery and upselling opportunities.

Responsibilities

• Identify and research potential clients through digital outreach (inbound as well as outbound), networking events, industry lists, and referrals.
• Qualify leads, schedule meetings, and own the sales funnel from top to bottom.
• Build engaging, well‑researched custom pitches and present them to key decision‑makers.
• Collaborate with internal strategy, tech, and creative teams to tailor proposals based on client needs.
• Actively pursue closure, handle objections professionally, and finalize the commercials.
• Maintain updated sales pipeline and progress in CRM tools; share regular progress reports.
• Post‑closure, act as a bridge between the client and internal teams to ensure a smooth onboarding.
• Attend client meetings and ensure all deliverables and timelines are being met.
• Maintain strong, proactive communication with clients and internal stakeholders.
• Identify opportunities for upselling or repeat business and close add‑on deals.
• Handle basic reporting, project documentation, and client feedback cycles.

Job Requirements

• 2–4 years of client‑facing experience in sales or business development, ideally at a marketing, tech, creative, digital, or events agency.
• Must have strong experience in outbound sales, client acquisition, or pitching.
• Should have closed projects above ₹10–20 lakhs in value (helpful but not mandatory).
• Ability to understand technology‑driven marketing solutions and explain them simply.
• Excellent communication, negotiation, and interpersonal skills.
• Should be highly proactive, target‑oriented, and self‑driven with minimal supervision.
• Strong organizational skills to handle multiple accounts and leads in parallel.
• Bonus points for candidates with industry connects in auto, real estate, retail, BFSI, FMCG, or lifestyle brands.
• Experience in interactive, immersive, or tech‑led campaign selling.
• Hands‑on experience with tools like Notion, HubSpot, Zoho CRM, or Excel‑based tracking.
• Knowledge of how RFPs and proposal processes work in large organizations.
• Ability to work with cross‑functional teams (strategy, content, 3D, tech, production).

Benefits

• A high‑growth environment with room to grow into Sales Leadership.
• Firsthand exposure to India’s top brands and their innovation pipelines.
• A team that encourages learning, experimentation, and direct impact.
• Transparent, performance‑based rewards and bonus opportunities.
• Access to events, expos, and networking opportunities.

Who Should Not Apply

• Candidates looking primarily for client servicing or project management roles.
• Those uncomfortable with direct outreach, cold calling, or pitching.
• Candidates who are not target‑driven or dislike sales conversations.

Qualifications

Master’s or Bachelor's degree in Marketing, Business Administration, Mass Communication, or a related field is preferred.