Client Relations Specialist

Vero Brand Crafter; Surat; On-site; INR 300,000 - 420,000; Full time

Job summary

Vero Brand Crafter is seeking a proactive Client Relations Associate to manage communications with customers for product mockups and approvals. You will coordinate between design and production teams, maintain feedback records, and provide timely progress updates to clients to ensure smooth project flow.

The role requires strong English and Hindi communication, a professional attitude, and the ability to multitask across deadlines while maintaining client satisfaction.

Qualifications

• Must be fluent in English and Hindi.
• Strong verbal and written communication skills.
• Confident in handling customer calls and meetings.
• Ability to multitask and manage deadlines.
• Professional attitude with a problem-solving mindset.

Responsibilities

• Handle customer communication for product mockups and approvals.
• Coordinate between design/production teams and clients to ensure smooth workflow.
• Maintain records of customer feedback and confirmation status.
• Provide timely updates to clients on project progress.
• Build strong relationships through clear and professional communication.

Skills

Fluent English

Fluent Hindi

Verbal communication

Written communication

Client handling

Multitasking

Professional attitude

Problem-solving

Job description

Role Overview:

• Handle customer communication for product mockups and approvals
• Coordinate between design/production teams and clients to ensure smooth workflow
• Maintain records of customer feedback and confirmation status
• Provide timely updates to clients on project progress
• Build strong relationships through clear and professional communication

Key Responsibilities:

• Mockup confirmation with clients before production
• Ensure customer satisfaction by proactive follow-ups
• Document communication for internal tracking
• Support sales/design teams with accurate client inputs

Skills Required:

• Fluency in English and Hindi
• Strong verbal and written communication skills
• Confidence in handling customer calls and meetings
• Ability to multitask and manage deadline
• Professional attitude and problem-solving mindset

Why Join Us?

• Opportunity to work closely with customers and creative teams