CRM (Client Relationship Manager)

Super Sonic Industry Pvt Ltd; Surat; On-site; INR 180,000 - 280,000; Part time

Benefits offered by this job

Female candidates preferred

Job summary

Super Sonic Industry Pvt Ltd in Surat invites a client relationship executive to handle orders and provide after-sales support, ensuring high customer satisfaction. You will manage queries, coordinate with clients from order to payment collection, and share product information to resolve concerns.

The role requires excellent communication in Gujarati, Hindi and English, with a polite, proactive approach to follow-up and problem solving. Female candidates preferred.

Qualifications

• Strong communication and interpersonal skills.
• Proven ability to follow up with clients and manage expectations.
• Excellent problem-solving and complaint-handling abilities.

Responsibilities

• Handle and follow up with clients after order placement.
• Ensure customer satisfaction through after-sales support.
• Manage client queries, complaints, and feedback.
• Coordinate with clients from order to payment collection.
• Provide product/service information and resolve customer concerns.
• Maintain strong client relationships through regular follow-up

Skills

Communication

Follow-up

Client handling

Problem solving

Complaint handling

Multilingual (Gujarati/Hindi/English)

Job description

Role & responsibilities

• Handle and follow up with clients after order placement.
• Ensure customer satisfaction through after-sales support.
• Manage client queries, complaints, and feedback.
• Coordinate with clients from order to payment collection.
• Provide product/service information and resolve customer concerns.
• Maintain strong client relationships through regular follow-up

Preferred candidate profile

• Excellent communication and interpersonal skills.
• Strong follow-up and client-handling skills.
• Polite, soft-spoken, and proactive personality.
• Good problem-solving and complaint-handling ability.
• Fluent in Gujarati, Hindi, and English.
• Female candidates preferred