Client Service Executive

Creaight; Ernakulam; On-site; INR 334,800 - 558,000; Full time

Job summary

A creative marketing agency in India seeks a proactive Client Service Executive to manage client communication and coordinate between clients and the internal creative team. Responsibilities include acting as the main point of contact, understanding client requirements, coordinating with graphic designers and writers, and ensuring timely project delivery. The role requires good communication skills, project management abilities, and at least 1-3 years of experience in advertising or marketing. This position follows standard working hours from 9.00 am to 6.30 pm.

Qualifications

• 1 – 3 years of experience in Advertising, Marketing, or Agency experience preferred.

Responsibilities

• Act as the main point of contact between clients and the company.
• Understand client requirements and communicate them to the internal team.
• Coordinate with graphic designers, content writers, and marketing team.
• Ensure projects are completed on time as per client expectations.
• Follow up with clients for feedback, approvals, and updates.
• Prepare briefs, share references, and maintain project records.
• Handle client queries professionally and respond timely.
• Maintain good client relationships for repeat business.
• Support projects for clients across states.

Skills

Good communication and interpersonal skills

Ability to manage multiple projects simultaneously

Strong coordination and follow-up skills

Basic understanding of advertising, branding, or digital marketing

Problem-solving ability and attention to detail

Positive and professional attitude

Education

Any Degree, Bachelor’s degree in Marketing, Business Administration, Communication, or related field

Job description

About the Company

CR8 Advertising Pvt. Ltd. is a full-service creative and digital marketing agency dedicated to building impactful brands through strategy, innovation, and storytelling. Headquartered in Kochi, with a growing presence across India, Creaight brings together a multidisciplinary team of thinkers, designers, and marketers to deliver end-to-end branding and communication solutions. With expertise spanning branding, advertising, digital marketing, web development, and creative production, Creaight partners with startups, entrepreneurs, and established businesses to transform ideas into compelling brand experiences. The company focuses on research-driven creativity and integrated marketing approaches to help clients achieve sustainable growth and long‑term brand value.

Job Summary

We are looking for a proactive Client Service Executive to manage client communication, understand requirements, and ensure smooth coordination between clients and the internal creative team. The candidate will play a key role in maintaining strong client relationships and ensuring timely delivery of projects.

Key Responsibilities

• Act as the main point of contact between clients and the company
• Understand client requirements and clearly communicate them to the internal team
• Coordinate with graphic designers, content writers, and marketing team
• Ensure projects are completed on time as per client expectations
• Follow up with clients for feedback, approvals, and project updates
• Prepare briefs, share references, and maintain project records
• Handle client queries professionally and provide timely responses
• Maintain good client relationships for repeat business
• Support projects for clients across states

Required Skills

• Good communication and interpersonal skills
• Ability to manage multiple projects simultaneously
• Strong coordination and follow‑up skills
• Basic understanding of advertising, branding, or digital marketing
• Problem‑solving ability and attention to detail
• Positive and professional attitude

Qualification

Any Degree, Bachelor’s degree in Marketing, Business Administration, Communication, or related field.

Experience

1 – 3 years (Advertising / Marketing / Agency experience preferred)

Working Hours

9.00 am to 6.30 pm

Salary

As per company standards (based on experience and portfolio)