CLIENT RELATION ASSISTANT (HYDERABAD)

IRISH EXPERT LLP; Telangana; On-site; INR 300,000 - 420,000; Full time

Job summary

IRISH EXPERT LLP is seeking a Client Relations Assistant to manage complaint-related calls, queries, and communications. The role requires fluency in English and Malayalam and experience in customer support or a call center environment, handling inbound/outbound calls, emails, and chat inquiries.

Preference will be given to candidates who can relocate to Hyderabad. Excellent communication and relationship-management skills, with at least 1 year in customer service, are essential to succeed in

Qualifications

• Good communication and interpersonal skills.
• Preference given to Keralites willing to relocate to Hyderabad.
• Proficiency in English and Malayalam.
• Minimum 1 year of experience in customer service, sales, or related field.
• Strong customer-handling and relationship-management skills.
• Ability to understand customer requirements and provide appropriate support.
• Good email/mail handling and communication skills.
• Ability to respond to customer emails and coordinate with internal departments.

Responsibilities

• Answer and resolve complaint-related calls and inquiries.
• Process service requests and provide status updates to clients.
• Handle inbound and outbound calls with professionalism and efficiency.
• Respond to customer queries via email and chat.
• Ensure accurate and timely documentation of client interactions.

Skills

Communication skills

Interpersonal skills

Email handling

Customer relationship management

Job description

We are seeking a dedicated Client Relations Assistant to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English & Malayalam and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

• Answer and resolve complaint-related calls and inquiries
• Process service requests and provide status updates to clients
• Handle inbound and outbound calls with professionalism and efficiency
• Respond to customer queries via email and chat
• Ensure accurate and timely documentation of client interactions

Qualifications :

• Good communication and interpersonal skills.
• Preference will be given to Keralites who are willing to relocate to Hyderabad.
• Good proficiency in English & Malayalam
• Minimum 1 year of experience in customer service, sales, or a related field.
• Good customer-handling and relationship-management skills.
• Ability to understand customer requirements and provide appropriate support.
• Good email/mail handling and communication skills .
• Ability to respond to customer emails and coordinate with internal departments when required.