Customer Support Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Chennai District; On-site; INR 279,000 - 446,000; Full time

Job summary

KG Invicta Services (KGiS) seeks a Customer Support Executive for the Malayalam Voice Process team in India. You will handle Malayalam voice inquiries, resolve issues, and maintain records, contributing to high customer satisfaction.

The role requires strong Malayalam language skills, excellent communication, patience, and basic computer skills. You will collaborate with peers and stay updated on policies to provide accurate information to customers.

Qualifications

• Malayalam language proficiency (spoken and written)
• Strong customer service mindset with good communication skills
• Ability to remain calm and professional in challenging situations
• Basic computer literacy and familiarity with customer support software (a plus)

Responsibilities

• Handle incoming customer inquiries via Malayalam voice calls with accurate information
• Resolve customer issues and complaints promptly to ensure a positive experience
• Maintain detailed records of interactions and transactions
• Collaborate with teammates to improve service delivery and customer satisfaction
• Stay updated on product knowledge and company policies to provide accurate information

Skills

Malayalam proficiency

Customer service orientation

Patience and professionalism

Basic computer skills

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring their inquiries and issues are addressed promptly and effectively. This role requires strong communication skills in Malayalam, as well as a commitment to delivering high-quality support to enhance customer satisfaction.

Key Responsibilities:

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

If you are passionate about helping customers and have the required language skills, we encourage you to apply for this exciting opportunity in Kerala or Tamil Nadu. Join our team and contribute to delivering outstanding customer support in the Malayalam language.