Customer Support Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Idukki; On-site; INR 150,000 - 210,000; Full time

Job summary

KG Invicta Services (KGiS) is seeking a dedicated Customer Support Executive for our Malayalam Voice Process team in Kerala/Tamil Nadu. The role focuses on delivering high-quality service to clients via voice calls, handling inquiries, and resolving issues with clarity and courtesy.

You will maintain accurate records of interactions, stay updated on product knowledge and company policies, and collaborate with the team to improve service delivery.

Qualifications

• Proficiency in Malayalam, both spoken and written.
• Excellent communication and customer service orientation.
• Patient, calm and professional under pressure.
• Basic computer skills; familiarity with support software is a plus.

Responsibilities

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Skills

Malayalam language

Customer service

Patience & professionalism

Basic computer skills

Tools

Customer support software

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring their inquiries and issues are addressed promptly and effectively. This role requires strong communication skills in Malayalam, as well as a commitment to delivering high-quality support to enhance customer satisfaction.

Key Responsibilities:

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

If you are passionate about helping customers and have the required language skills, we encourage you to apply for this exciting opportunity in Kerala or Tamil Nadu. Join our team and contribute to delivering outstanding customer support in the Malayalam language.