Client Relations Assistant

Irish-Expert-LLP; Thrissur; On-site; INR 240,000 - 300,000; Full time

Job summary

Keka Inc. in Kerala seeks a dedicated Client Relations Assistant to manage complaint-related calls, queries and communications. The ideal candidate will be fluent in English and Malayalam or Hindi and have experience in customer support or a call center, handling inbound and outbound calls, as well as emails and chat inquiries.

You will document interactions accurately, respond to customer requests, coordinate with internal teams, and strive to resolve issues with professionalism and courtesy.

Qualifications

• 1 year of experience in customer service, sales, or related field.
• Fluent in English and Malayalam/Hindi.
• Strong written and verbal communication.
• Ability to handle emails and chat professionally.
• Good customer-handling and relationship-management skills.

Responsibilities

• Answer and resolve complaint-related calls and inquiries.
• Process service requests and provide status updates to clients.
• Handle inbound and outbound calls with professionalism and efficiency.
• Respond to customer queries via email and chat.
• Document client interactions accurately and timely.

Skills

Communication

Interpersonal skills

English proficiency

Malayalam

Hindi

Customer service

Call center

Email handling

Documentation

Job description

We are seeking a dedicated Client Relations Assistant to manage complaint-related calls, queries, and communications. The ideal candidate will have language fluency in English, Malayalam/ Hindi and experience in customer support or a call center environment, handling both inbound and outbound calls, as well as emails and chat inquiries.

Key Responsibilities:

• Answer and resolve complaint-related calls and inquiries
• Process service requests and provide status updates to clients
• Handle inbound and outbound calls with professionalism and efficiency
• Respond to customer queries via email and chat
• Ensure accurate and timely documentation of client interactions

Qualifications:

• Good communication and interpersonal skills.
• Good proficiency in English, Malayalam/ Hindi
• Minimum 1 year of experience in customer service, sales, or a related field.
• Good customer-handling and relationship-management skills.
• Ability to understand customer requirements and provide appropriate support.
• Good email/mail handling and communication skills .
• Ability to respond to customer emails and coordinate with internal departments when required.