Customer Support Executive - Malayalam Voice Process

KG Invicta Services (KGiS); Kerala; On-site; INR 180,000 - 240,000; Full time

Job summary

KG Invicta Services (KGiS) in Kerala invites applications for a Customer Support Executive in our Malayalam Voice Process team. You will handle incoming voice inquiries in Malayalam, provide accurate information, and resolve issues to ensure a positive customer experience.

The role prioritizes clear communication, patience, and professionalism. Candidates should have strong Malayalam language skills, basic computer knowledge, and a willingness to learn product details and company policies to

Qualifications

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

Responsibilities

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Job description

We are seeking a dedicated Customer Support Executive for our Malayalam Voice Process team. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring their inquiries and issues are addressed promptly and effectively. This role requires strong communication skills in Malayalam, as well as a commitment to delivering high-quality support to enhance customer satisfaction.

Key Responsibilities:

• Handle incoming customer inquiries via voice calls in Malayalam, providing accurate information and assistance.
• Resolve customer issues and complaints in a timely manner, ensuring a positive customer experience.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to improve service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Required Skills:

• Proficiency in Malayalam, both spoken and written.
• Strong customer service orientation with excellent communication skills.
• Ability to handle challenging situations with patience and professionalism.
• Basic computer skills and familiarity with customer support software is a plus.

If you are passionate about helping customers and have the required language skills, we encourage you to apply for this exciting opportunity in Kerala or Tamil Nadu. Join our team and contribute to delivering outstanding customer support in the Malayalam language.