Client Delivery Associate

99acres; Dadri; On-site; INR 360,000 - 480,000; Full time

Job summary

99acres (Info Edge) seeks a Lead Qualification professional to engage inbound buyer inquiries, assess property requirements and budget readiness, and pass only qualified leads to relationship managers. This role emphasizes proactive calling, data accuracy in CRM, and ongoing engagement tracking.

The position involves daily call targets, qualification decisions, and reporting to optimize campaign performance.

Qualifications

• Experience in lead qualification and inbound inquiries in real-estate or related fields.
• Ability to assess budget, location, urgency and convert to qualified leads.
• Proficiency in updating CRM with call outcomes and statuses.

Responsibilities

• Handle pre-generated inbound buyer inquiries via 99acres and make daily calls to assess requirements.
• Determine qualification criteria (budget, location, urgency) and hand off to clients or RM for closure.
• Log call outcomes and lead statuses in CRM; track follow-ups and engagement cycles.
• Submit daily/weekly reports on call volumes, conversion ratios, and lead quality.

Skills

Lead qualification

Inbound lead handling

CRM updates

Reporting & analytics

Tools

CRM software

Job description

Job Title: Lead Qualification Business Unit: 99acres (Info Edge) Location: Noida Type: 6-month contract (with extension/full-time potential)

Job Objective:

To engage and vet inbound buyer leads generated through 99acres, gauge their genuine interest and budget readiness, and forward only the qualified leads to paying clients or relationship managers, thereby optimizing campaign performance.

Key Responsibilities:

• 1. Lead Filtering & Engagement Handle pre-generated inbound buyer inquiries (via 99acres). Connect with each lead (daily call targets: ~180 calls) to assess property requirements, financial readiness, timelines, and intent.
• 2. Qualification & Handoff Determine which leads qualify based on set parameters (budget, location, urgency). Pass only qualified leads onward to clients or relationship managers for closure.
• 3. Data & CRM Updates Accurately log call outcomes and lead statuses in CRM (e.g., contacted, qualified, “site visit scheduled,” etc.). Track follow-ups and ensure ongoing engagement cycles are honored.
• 4. Reporting & Optimization Submit daily/weekly reports on call volumes, conversion ratios, quality of leads, and trends in buyer intent. Provide insights to improve campaign targeting and lead acquisition strategy.