Sales Process Specialist APAC

Agilent Technologies, Inc.; India; On-site; INR 600,000 - 800,000; Full time

Job summary

Agilent Technologies Inc. in Manesar, India, seeks a Sales Process Specialist to support APAC sales teams by managing day-to-day sales process activities, quote-to-cash tasks, and data quality across Salesforce, SAP, and CPQ.

You will identify efficiency gains, collaborate with cross-functional teams, and drive process improvements, including AI-enabled opportunities, with 2–3 years in Sales Operations and a bachelor’s degree.

Qualifications

• Bachelor's degree in Business, Commerce, Operations, or a related field.
• 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
• Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
• Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.
• Strong communication and stakeholder management skills with the ability to work across APAC teams.
• Good analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Language skills: Thai/ Korean

Responsibilities

• Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.
• Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
• Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.
• Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.
• Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.
• Track task status, follow up on pending items, and support SLA adherence for sales support activities.
• Prepare basic reports, dashboards, and process updates to support visibility and decision-making.
• Support regional projects, process transitions, system enhancements, and digital transformation initiatives.

Skills

Sales support operations

CPQ

Salesforce CRM

Data quality

Process improvement

Excel / Power BI

Cross-functional collaboration

AI readiness

Education

Bachelor's degree in Business, Commerce, Operations, or related field

Tools

Salesforce

SAP

CPQ

Excel

Power BI

Job description

Job Description Sales Process Specialist – APAC Location: Manesar, India Region Supported: APAC Shift: Morning Shift / APAC-aligned business hours

Role Summary The Sales Process Specialist will support APAC Sales teams by managing key sales support activities, improving process efficiency, and ensuring timely and accurate execution of operational tasks. The role will focus on enabling Sales productivity by simplifying processes, maintaining data quality, coordinating with cross-functional teams, and identifying opportunities for continuous improvement across sales operations workflows.

Key Responsibilities

• Support APAC Sales teams with day-to-day sales process activities, ensuring timely and accurate completion of assigned tasks.
• Assist with Quote-to-Cash related activities, including quote support, order coordination, contract documentation, customer account updates, and request follow-ups.
• Maintain accurate and high-quality data in Salesforce CRM, SAP, CPQ, and related business systems.
• Drive efficiency by identifying process gaps, reducing manual effort, and recommending opportunities for process simplification and improvement using AI.
• Coordinate with Sales, Customer Service, Finance, Logistics, and other cross-functional teams to resolve operational issues and improve turnaround time.
• Track task status, follow up on pending items, and support SLA adherence for sales support activities.
• Prepare basic reports, dashboards, and process updates to support visibility and decision-making.
• Support regional projects, process transitions, system enhancements, and digital transformation initiatives.

Core Skill Sets

• Strong understanding of sales support operations and Quote-to-Cash processes, with the ability to support APAC Sales teams through timely, accurate, and customer-focused execution.
• Process simplification and continuous improvement mindset, including the ability to identify gaps, reduce manual effort, improve workflows, and drive operational efficiency.
• Digital, data, and AI readiness, with working knowledge of tools such as Salesforce, SAP, CPQ, Excel, Power BI, and the ability to validate AI-enabled outputs responsibly.
• Critical thinking, stakeholder communication, ownership, and learning agility to manage unclear requests, prioritize effectively, keep Sales teams informed, and adapt quickly across APAC processes.

Preferred Skills

• Salesforce CRM, CPQ, and SAP ECC Sales support operations and Quote-to-Cash processes
• Power BI, Excel reporting, or basic data analytics
• Process mapping, process documentation, and workflow optimization
• Business process automation and digital productivity tools
• Continuous improvement or Lean mindset
• Data quality, governance, and operational compliance
• Customer experience and stakeholder service improvement

Key Competencies

• Sales and customer focus
• Process excellence and simplification mindset
• Data accuracy and attention to detail
• Collaboration and stakeholder management
• Ownership and accountability
• Continuous improvement mindset
• Adaptability and learning agility
• Problem solving and prioritization

Qualifications

• Bachelor's degree in Business, Commerce, Operations, or a related field.
• 2–3 years of experience in Sales Operations, Sales Support, Commercial Operations, Customer Support, or Business Process Management.
• Demonstrated exposure to process simplification, process improvement, or operational efficiency initiatives.
• Experience working with ERP systems; Salesforce, SAP, or CPQ experience will be an advantage.
• Strong communication and stakeholder management skills with the ability to work across APAC teams.
• Good analytical, problem-solving, and organizational skills.
• Proficiency in Microsoft Office applications, especially Excel and PowerPoint.
• Language skills: Thai/ Korean

Additional Details

This job has a full time weekly schedule. Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: https://careers.agilent.com/locations

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required: No Shift: Day Duration: No End Date Job Function: Administration Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us.

Information about Agilent is available at Agilent.com.