Hiring For international chat process

Asap Staffing Solutions Delhi; Dadri, Gurugram District; On-site; INR 300,000 - 600,000; Full time

Job summary

Asap Staffing Solutions Delhi in Dadri, Uttar Pradesh, is hiring for Chat/Blended/Voice process roles in international operations (US/UK). You will handle queries, maintain CRM records, and collaborate with the team to hit daily targets across US and UK processes.

Open to candidates with 0–5 years in an International BPO, with strong communication for international voice work, and willingness to work on multiple processes including US/UK voice and customer care. Dayshifts with incentives offered.

Qualifications

• 0-5 years of experience in an International BPO environment (US/UK).
• Strong communication skills for handling international voice processes (US/UK).
• Ability to work on multiple processes such as US Voice Process, UK Process, Customer Care, Solving Queries, Customer Handling etc.

Responsibilities

• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
• Resolve issues promptly and efficiently to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with team members to achieve daily targets and goals.

Skills

Strong communication

International voice

Tools

CRM software

Job description

Roles and Responsibilities

• Handle customer queries via phone calls, emails, or chats in a professional and courteous manner.
• Resolve issues promptly and efficiently to ensure high levels of customer satisfaction.
• Maintain accurate records of all interactions with customers using our CRM system.
• Collaborate with team members to achieve daily targets and goals.

Desired Candidate Profile

• 0-5 years of experience in an International BPO environment (US/UK).
• Strong communication skills for handling international voice processes (US/UK).
• Ability to work on multiple processes such as US Voice Process, UK Process, Customer Care, Solving Queries, Customer Handling etc.

Positions open in Chat/ Blended/ Voice process for International processes.

Also, hiring for Customer Service premium process in Dayshifts.

Salary range 3 LPA to 6 LPA plus incentives hike basis last drawn and process.