Chat Support Representative

TELUS Digital; Dadri; On-site; INR 309,000 - 377,000; Full time

Job summary

TELUS Digital in India is seeking a chat support executive to respond to customer queries, troubleshoot issues, and guide users with product knowledge. The role requires 0–2 years in BPO and is open to graduates with relevant experience. You will log interactions accurately and handle multiple chats efficiently, ensuring high customer satisfaction.

The position is on-site in India, offering an opportunity to work in a diverse and inclusive team environment with a focus on service excellence.

Qualifications

• 0–2 years of experience in BPO; undergraduates not eligible.

Responsibilities

• Provide timely and accurate customer responses via chat.
• Troubleshoot issues and resolve complaints to maintain high CSAT.
• Maintain up‑to‑date knowledge of products and services to assist users.
• Accurately log interactions and route complex issues to the appropriate departments.
• Manage multiple chat sessions simultaneously without compromising quality.

Skills

Customer support

Troubleshooting

Product knowledge

Documentation

Multitasking

Education

Undergraduate degree

Graduate degree

Job description

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace.

Description

• Customer Assistance: Provide timely and accurate responses to customer queries via chat.
• Issue Resolution: Troubleshoot problems and resolve complaints efficiently to ensure high CSAT scores.
• Product Expertise: Maintain up-to-date knowledge of products and services to guide users.
• Documentation: Accurately log interactions and escape complex issues to the relevant departments.
• Multitasking: Manage multiple concurrent chat sessions without compromising quality.

Requirements

• Education: Undergraduate, Graduates or Post Graduates are eligible.
• Experience: 0 –2 years in BPO industry(Undergraduate Freshers are not eligible .
• Salary upto 3.43 LPA.