International CHAT Service Representative

Confederation of Indian Industry (CII); Pune District; On-site; INR 300,000 - 520,000; Full time

Job summary

Confederation of Indian Industry (CII) in Pune is seeking an enthusiastic customer service professional for international chat support. You will handle queries, provide timely resolutions, and maintain professional communication with customers across multiple chats.

The role requires adherence to SOPs and quality standards. The candidate should have graduate qualifications, excellent English communication, fast typing, and willingness to work in rotational night shifts.

Qualifications

• Excellent written and verbal English communication.
• Good typing speed and accuracy.
• Strong problem-solving and customer-handling skills.

Responsibilities

• Handle customer queries through international chat support.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional and courteous communication with customers.
• Handle multiple chats simultaneously while maintaining response quality.
• Follow defined processes, SOPs, and quality standards.
• Document customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Meet defined CSAT, AHT, quality, and productivity targets.
• Ensure a positive customer experience throughout the interaction.

Skills

English communication

Typing speed

Problem-solving

Customer handling

Education

Graduate

Job description

Role & responsibilities

• Handle customer queries through international chat support.
• Provide accurate and timely resolutions to customer concerns.
• Maintain professional and courteous communication with customers.
• Handle multiple chats simultaneously while maintaining response quality.
• Follow defined processes, SOPs, and quality standards.
• Document customer interactions and update relevant systems.
• Escalate complex issues to the appropriate team when required.
• Meet defined CSAT, AHT, quality, and productivity targets.
• Ensure a positive customer experience throughout the interaction.

Preferred candidate profile

• Excellent written and verbal English communication.
• Graduate candidates preferred.
• Good typing speed and accuracy.
• Comfortable working in rotational shifts, including night shifts.
• Strong problem-solving and customer-handling skills.
• Candidates with experience in international BPO/customer service will be preferred.