Technical Support Representative- Entry

TELUS Digital; Dadri; On-site; INR 320,000 - 499,000; Full time

Benefits offered by this job

Both side cab facilities.

Medical Insurance

Life Insurance

Job summary

TELUS Digital is hiring for an International Technical Support role based in India. The ideal candidate will handle customer inquiries, diagnose modem and network issues, and guide customers through configuration steps to maximize service quality.

Freshers are eligible, and excellent communication is required. The job includes rotational shifts with cab facilities and medical insurance as part of benefits.

Qualifications

• 1-5 years of experience in International Technical Support (International Telecom Voice).
• Freshers are eligible for the role.
• Excellent communication skills are essential.
• Have worked on ISP, Internet & WiFi related issues.
• Should be comfortable working in a 24x7 environment.
• Graduation not required for experienced candidates.
• Rotational shifts and weekly offs.

Responsibilities

• Works with customers to identify service needs and offers suitable solutions.
• Diagnoses and resolves basic network and modem functionality issues.
• Guides customers through phone configurations to maximize service.
• Provides resolution resources for customer repair problems.
• Interacts with customers by phone, giving status updates and restoring service.
• Escalates complex issues to upper-level technical support when needed.

Skills

Excellent communication skills

Customer service

Tools

Router

Modem

WiFi

Phone support

Job description

Role & responsibilities

• Works with customers to identify service-related needs and offers the most appropriate solutions while providing world-class customer service


• Diagnoses and resolves basic network and modem functionality issues, including landline troubleshooting


• Walks customers through common phone hardware and software configurations to maximize service functionality


• Provides solutions and resolution resources for customer repair problems


• Interfaces with customers over the phone providing status updates and ensuring service has been restored


• Escalates appropriate technical issues to upper-level technical support when needed

Preferred Candidate Profile

• 1-5 years of experience in International Technical Support (International Telecom Voice) .


• Freshers are eligible for the role.


• Excellent communication skills


• Have worked on ISP, Internet & WiFi Related, Router & Modem Connectivity Issues


• Should be comfortable working in 24*7 Working Environment


• Graduation not required for experienced candidates


• Rotational shifts & Rotational week offs


• Exclusions: Undergraduate Fresher are not eligible/Graduate freshers with Non Technical education are not eligible.

Perks and benefits

• Salary Range- 3.2 LPA - 4.99 LPA.


• Medicare Facilities


• Both side cab facilities.


• Medical Insurance


• Life Insurance

About Company

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.